Summary
Overview
Work History
Education
Skills
Achievementsskills
References
Timeline
Generic

Kyle Chance

Phoenix,AZ

Summary

Pursuing a career as a Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.

Overview

12
12
years of professional experience

Work History

Inside Sales Representative

Consumer Cellular
07.2024 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.

Regional Sales Manager

North Mountain Fleet Services
07.2023 - 07.2024
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.

Field Sales Representative

DHL Express
05.2016 - 07.2023
  • Streamlined communication between warehouse operations, customer service teams, and field sales personnel to improve overall efficiency and responsiveness to client needs.
  • Mentored other sales professionals in best practices for field sales coaching and development.
  • Provided ongoing training and support for field sales representatives regarding product knowledge and effective selling techniques in line with the overall brand narrative.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed a book of business generating over 2 million dollars per year.

Apprentice Building Engineer

RED Development
09.2012 - 02.2014
  • Built rapport with high end tenants
  • Any building repairs, HVAC, electrical, computer, or plumbing
  • Knowledge of network configuration and ability to correctly attach equipment to the appropriate network
  • Ability to work well with end users and utilize positive customer service skills, especially during tense situations.

Education

Bachelor of Arts - Communication

Glendale Community College

Skills

  • Problem-Solving
  • Team Leadership
  • Decision-Making
  • Employee relations and conflict resolution
  • Staff Training
  • Staff Management
  • Operations Oversight
  • Performance monitoring
  • Client Relationships
  • Strategic Planning

Achievementsskills

  • Regional Sales Champion 2021
  • Quarterly SFI award Q1 2022
  • Time-Management
  • Self-Motivating
  • Sell with a buyer’s perspective

References

  • Anna Rubin, (617) 699-7712, Field sales manager at DHL Express
  • Josh Morrillo, (602) 503-9185 Owner of North Mountain Fleet Services
  • Todd Christianson, (602) 386-0433, Friend for 8 years
  • Jose Encinas, (602) 541-2276, Friend for 23 years

Timeline

Inside Sales Representative

Consumer Cellular
07.2024 - Current

Regional Sales Manager

North Mountain Fleet Services
07.2023 - 07.2024

Field Sales Representative

DHL Express
05.2016 - 07.2023

Apprentice Building Engineer

RED Development
09.2012 - 02.2014

Bachelor of Arts - Communication

Glendale Community College

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Kyle Chance