Kyle Cheng
Los Angeles,CA
Summary
Dynamic professional with experience at MassMutual, supporting employee onboarding, training, and cross-functional communication. Played a key role in coordinating new business workflows, partnering with internal teams to improve hiring, compliance, and operational efficiency. Known for streamlining HR-adjacent processes, resolving employee and case-level issues, and maintaining high satisfaction standards through clear communication and attention to detail. Brings a strong foundation in people operations, problem-solving, and collaborative leadership.
Overview
6
6
years of professional experience
1
1
Certification
Work History
New Business Coordinator
MassMutual
Arcadia, USA
06.2024 - Current
- Coordinated new business initiatives to align with company growth strategies.
- Assisted in preparing proposals and presentations for new business opportunities.
- Managed scheduling of meetings and events for business development activities.
- Supported training sessions for team members on new business processes and tools.
- Established and maintained effective communication between business units and senior management.
Front Desk/Sales Representative
Los Angeles Badminton Club
El Monte, USA
08.2023 - 06.2024
- Assisted members with inquiries about club services and programs.
- Collaborated with management to improve club operations and member engagement.
- Assisted customers with product selection based on their needs.
- Trained new staff on front desk procedures and software systems.
- Processed membership applications and maintained accurate records.
Shift Lead
Jersey Mikes
Chino Hills, USA
06.2022 - 07.2023
- Led team of five employees to achieve daily sales targets, consistently exceeding goals by an average of 7%.
- Supervised daily operations and staff activities during shift transitions.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Assisted in the training of new employees.
Center Manager
Kumon Math and Reading Center
Chino Hills, USA
04.2020 - 05.2022
- Streamlined administrative processes by implementing digital record-keeping systems, resulting in a 50% reduction in paperwork and improved organization.
- Led a team of 10 tutors to achieve a 95% student satisfaction rate, effectively managing their schedules and performance evaluations.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Recruited new employees by conducting interviews and orientations for new hires.
Education
Bachelor of Science - Management and Human Resources
California State Polytechnic University, Pomona
Pomona, CA06-2024
Human Resources and Management
University of California, Davis
Davis, CASkills
- Employee training
- Performance management
- Compliance regulations
- Customer relationship management
- Team leadership
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Payroll administration
- HRIS management
- Recruitment life cycle
- Compensation and benefits
- Policy enforcement
- Online position posting
- Employee support
- Background checks
- Records management
Certification
Human Resources Management - UC Davis CPE 2025
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Accomplishments
Eagle Scout - Boy Scouts of America
Timeline
New Business Coordinator
MassMutual
06.2024 - Current
Front Desk/Sales Representative
Los Angeles Badminton Club
08.2023 - 06.2024
Shift Lead
Jersey Mikes
06.2022 - 07.2023
Center Manager
Kumon Math and Reading Center
04.2020 - 05.2022
Bachelor of Science - Management and Human Resources
California State Polytechnic University, Pomona
Human Resources and Management
University of California, Davis