KYLE CHEPENIK
Orlando,FL
Summary
Motivated and detail-oriented individual seeking an entry-level position in IT/Help Desk support to leverage theoretical knowledge, technical skills, and passion for technology to contribute effectively to the team and gain practical experience in the field.
Overview
11
11
years of professional experience
Work History
Undercarriage Specialist
Dobbs Equipment
02.2021 - Current
- Measured customers' tracked equipment for normal and abnormal wear
- Collaborated with customer service advisors and customers on a regular basis
- Strengthened customer-company relationships by resolving any issues within and out of power
- Efficiently relayed any questions, comments, or concerns to and from customers
- Built quotes for track work when needed
- Minimalized downtime by tracking wear and repairing equipment before failure of components.
Undercarriage Technician Lead
Dobbs Equipment
09.2019 - 02.2021
- Supervised track shop crew, delegating workload
- Replaced worn undercarriage components in a safe and efficient manner
- Ensured workplace was clean and orderly on a daily basis
- Occasionally welded, repaired stripped threads and removed broken bolts.
Barback
Whiskey Joes Bar & Grill
01.2018 - 06.2019
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Shift Leader
Domino's Pizza
05.2013 - 12.2017
- Managed crew of 8 employees in store to operate quickly and efficiently on a day-to-day basis
- Fulfilled customer orders in a timely manner
- Provided unparalleled customer service to all
- Placed food orders for the store to ensure proper inventory.
Education
Airframe & Powerplant Program - Aviation Maintenance
National Aviation Academy
Clearwater, FL01.2018
Skills
- Hardware Assembly and Troubleshooting
- Strong Analytical and Problem-Solving Skills
- Excellent Communication and Customer Service Skills
- Basic Understanding of Network Configuration and Troubleshooting
Skills Certifications
CompTIA A+ (In Progress/Planned)
Timeline
Undercarriage Specialist
Dobbs Equipment
02.2021 - Current
Undercarriage Technician Lead
Dobbs Equipment
09.2019 - 02.2021
Barback
Whiskey Joes Bar & Grill
01.2018 - 06.2019
Shift Leader
Domino's Pizza
05.2013 - 12.2017
Airframe & Powerplant Program - Aviation Maintenance
National Aviation Academy