Kyle Cook
Grand Rapids,MI
Summary
Customer-focused retail sales professional, known for high productivity and stellar service. Excels at effective communication, creative problem-solving and adaptability; ensuring exceptional customer interactions, team building, and collaboration.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Mobile Expert; Keyholder
T-Mobile
Grandville, Michigan
04.2021 - Current
- Guided customers with device choices, promotions, and personalized rate plan recommendations.
- Provided technical support for devices and customer service for account-related concerns.
- Highlighted features and benefits of device protection, BTS products, broadband, and accessories to personalize customer needs.
- Partnered with team members to improve in-store experience, resulting in enhanced customer engagement and satisfaction.
Lead Baker
The Salted Cupcake
Kentwood, Michigan
07.2015 - 10.2021
- Oversaw daily baking production and inventory operations to ensure smooth workflow.
- Created new recipes and trained bakers on techniques to enhance productivity while maintaining quality standards.
- Ensured cleanliness and organization of kitchen to meet compliance requirements.
Supervisor
Starbucks
Grand Rapids, Michigan
11.2006 - 04.2021
- Supervised daily operations to ensure exceptional customer service and speed.
- Trained and coached baristas on quality standards and efficient beverage sequencing.
- Delegated maintenance responsibilities and planted positions to optimize coverage during peak.
- Managed inventory; ordered product and organized deliveries effectively.
- Responsible for cash management; deposits, tills, TIP distribution.
Education
Entrepreneurship - Business Administration And Management
Grand Rapids Community College
Grand Rapids, MI 08.2013 - 08.2015
Some College (No Degree) - Sustainability
Arizona State University
Tempe, AZSkills
- Customer Service
- Technical Support
- Account Support
- Team Selling
- Referral follow-up
- Product Knowledge
Accomplishments
- Winner’s Circle Q2 2025
Timeline
Mobile Expert; Keyholder
T-Mobile
04.2021 - Current
Lead Baker
The Salted Cupcake
07.2015 - 10.2021
Entrepreneurship - Business Administration And Management
Grand Rapids Community College
08.2013 - 08.2015
Supervisor
Starbucks
11.2006 - 04.2021
Some College (No Degree) - Sustainability
Arizona State University