Kyle Cote
Southwest Airlines
Fountain,CO
Work Preference
Desired Job Title
Ramp Agent
Work Type
Full Time
Location Preference
On-Site
Location:
Colorado Springs, CODenver, COPueblo West, CO
Open to relocation:
Yes
Minimum Desired Compensation
$30/hr
Important To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home option
13
years of professional experience
Airport Operations Agent with Southwest Airlines, skilled in ground support coordination and superior customer service. Proven track record in enhancing operational efficiency and managing irregular operations, ensuring on-time departures. Strong decision-making abilities and a proactive initiative foster a seamless travel experience for passengers while maintaining compliance with safety standards.
I have experience as a high school sports official with keeping up with ever changing rules, meetings and so on. I have gotten good at diffusing toxic situations by being a good listener and accepting failure as well.
Work History
Airport Operations Agent
4 Years 3 Months- Coordinated gate operations, boarding processes, and flight departures to maintain on-time airport workflow.
- Assisted customers with check-in, baggage acceptance, and travel questions using airline service procedures.
- Monitored flight status updates and communicated schedule changes to passengers and ground teams.
- Processed baggage tags, transfers, and claim issues while following airport security standards.
- Supported ramp activities, including aircraft marshaling, baggage handling, and cabin readiness checks.
- Maintained accurate travel records and verified documentation for boarding and luggage processing.
- Collaborated with flight crews and airport personnel to ensure safe, efficient daily operations.
- Provided announcements to passengers to explain baggage procedures.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Assisted in the development of operational procedures for increased efficiency and compliance with regulations.
- Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
- Provided comprehensive training to new Airport Operations Agents, fostering a skilled workforce capable of handling diverse tasks effectively.
- Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
- Collaborated with customs officials to ensure compliance with import and export regulations, facilitating smooth international travel experiences for passengers.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Supported incident management efforts, contributing to swift resolution of issues and minimizing disruptions to airport operations.
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Ramp Agent
1 Year 4 Months- Coordinated with gate, flight, and ground crews to support on-time departures and arrivals.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Package Handler
1 Year- Sorted packages by destination, route, and service requirements for accurate shipment flow.
- Loaded and unloaded trailers using safe lifting techniques and proper package handling procedures.
- Scanned parcels with handheld devices to verify tracking, routing, and delivery status.
- Inspected packages for damage, reporting concerns and separating mislabeled freight for correction.
Provisioning Agent
2 Years 2 Months- Adhered to FAA, TSA, and company safety standards while handling restricted airport operations.
- Organized provisioning requests to support on-time departures and efficient aircraft turnaround.
- Communicated service changes with flight and ground crews to resolve last-minute supply adjustments.
- Maintained secure storage areas and tracked replenishment needs for galley and cabin stock.
Provisioning Agent
1 Year 2 Months- Stocked aircraft galleys with beverages, snacks, and supplies following loading schedules and safety procedures.
- Inspected provisioning carts and equipment for cleanliness, functionality, and compliance before departure.
- Coordinated with ramp teams to ensure accurate delivery of catering and cabin supplies.
- Reconciled inventory counts for onboard materials and reported shortages to maintain service readiness.
Ramp Agent
4 Years 3 Months- Loaded and unloaded baggage, cargo, and mail while maintaining safe aircraft turnaround procedures.
- Marshaled aircraft to gate positions using standard hand signals and ramp communication protocols.
- Operated baggage carts, belt loaders, and ground support equipment in compliance with safety requirements.
- Secured cargo and baggage compartments to protect contents during handling and transport.
- Inspected ramp equipment and work areas to identify hazards and maintain operational readiness.
- Followed airline safety, security, and hazardous materials procedures during all ramp activities.
- Assisted passengers and crew with baggage handling issues, service recovery, and aircraft turnaround support.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Education
High School Diploma
Skills
Strong decision-making
Efficient multitasking
Ground support coordination
Superior customer service
Continuous improvement mindset
Reliable punctuality
Proactive initiative
Skills with diffusing situations
Timeline
Airport Operations Agent
Southwest Airlines
07.2022 - CurrentRead More
Ramp Agent
Southwest Airlines
03.2021 - 07.2022Read More
Package Handler
Federal Express
03.2020 - 03.2021Read More
Provisioning Agent
Southwest Airlines
01.2019 - 03.2021Read More
Provisioning Agent
Southwest Airlines
01.2018 - 03.2019Read More
Ramp Agent
Southwest Airlines
10.2013 - 01.2018Read More
Bear Creek High School
High School Diploma
Read More