Kyle Cottrell
Tucson,AZ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Longhorn Steakhouse
11.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server Assistant
Longhorn Steakhouse
09.2022 - 11.2022
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
Sandwich Artist
Subway
05.2022 - 08.2022
- Enhanced customer satisfaction by providing exceptional service and sandwiches.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Overnight Stocker
Walmart
05.2021 - 08.2021
- Streamlined the overnight stock process by implementing efficient organization and product placement techniques.
- Enhanced store appearance for a more positive customer experience through meticulous shelf stocking and arrangement.
- Collaborated with team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Education
Bachelor of Science - Physiology
University of Arizona
Tucson, AZ05.2024
High School Diploma -
River Valley High School
Fort Mohave, AZ05.2020
Skills
- Table Bussing
- Guest Engagement
- Safe Food Handling
- Order Management
- Food Running
- Food Sales and Promotion
- Service Prioritization
- Order Accuracy
Timeline
Server
Longhorn Steakhouse
11.2022 - 12.2023
Server Assistant
Longhorn Steakhouse
09.2022 - 11.2022
Sandwich Artist
Subway
05.2022 - 08.2022
Overnight Stocker
Walmart
05.2021 - 08.2021
Bachelor of Science - Physiology
University of Arizona
High School Diploma -
River Valley High School