Kyle Duff-Hudson
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lakeland College
09.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Sales Associate
Family Dollar
11.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Trainer Assistant
The Dugout Baseball
12.2023 - Current
- Ensured compliance with organizational policies and procedures during all aspects of the training process.
- Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
- Developed strong relationships with trainees, fostering a supportive learning environment that promoted personal growth and professional development.
- Continuously expanded personal knowledge base by staying up-to-date on industry developments, attending relevant conferences, workshops, or seminars when possible.
- Assisted lead trainer in developing customized training materials for different learning styles and needs.
- Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
Education
High School Diploma -
Lake Land College
Mattoon, IL05.2023
Skills
- Performance Assessment
- Leader ship
- Public Speaking
- Course Planning
- Critical Thinking
- Clear Communication
- Relationship Building
- Adaptability
Accomplishments
- Student Athlete at Lakeland college/Baseball.
- Caption of baseball teams
- Caption of basketball teams
- Honor Roll in High school
caption of sports teams
Lead teams to multiple championships through out multiple years.\
A great leader
Timeline
Trainer Assistant
The Dugout Baseball
12.2023 - Current
Sales Associate
Family Dollar
11.2023 - 02.2024
Customer Service Representative
Lakeland College
09.2022 - 12.2022
High School Diploma -
Lake Land College
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