KYLE ENOS
Clearwater,FL
Summary
Accomplished Service Director and Advisor with 20 plus years of experience. Consistency drives results by building and leading high performance teams. Excellent communication skills with proven history of driving sales and increasing revenue. Highly effective process for menu selling and increasing customer satisfaction scores.
Overview
20
20
years of professional experience
Work History
Service Advisor
Kuhn Volkswagen
2024.02 - 2024.07
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Service Director
Lokey Automotive Group (VW)
2018.09 - 2023.12
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings and operational efficiency metrics.
- Developed strong relationships with vendors securing competitive pricing on parts and supplies for the repair facility
- Managed a team of automotive technicians ensuring timely completion of repairs and adherence to quality standards.
- Assisted in budget preparation and forecasting activities ensuring optimal resource allocation to achieve financial objectives.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for growth.
- Ensured compliance with all relevant federal, state and local regulations governing automotive repair facilities maintaining necessary licenses and certifications.
- Offered friendly and efficient service to customers and handled challenging situations with ease.
- Oversaw entire dealership loaner fleet.
- Provided leadership, guidance and support to staff members.
Service Advisor
Kuhn Volkswagen
2011.04 - 2018.08
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Resolve customer complaints with empathy and professionalism ensuring repeat business and positive word of mouth referrals.
- Increased sales of parts and accessories through knowledge of available products.
- Developed estimates by costing materials, supplies and labor.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Saturn of St. Petersburg
2004.03 - 2011.04
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests in a friendly and timely manor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Business Management
Hillsborough Community College
Tampa, FL06.2001
Skills
- Customer Service Focus
- Critical Thinking
- Team Collaboration and Leadership
- Conflict Resolution
- Staff Motivation
- Customer Retention
- Strong Work Ethic
- Client rapport
- Staff Education and Training
- Workflow Management
- Process Improvements
- Multitasking and Organization
Timeline
Service Advisor
Kuhn Volkswagen
2024.02 - 2024.07
Service Director
Lokey Automotive Group (VW)
2018.09 - 2023.12
Service Advisor
Kuhn Volkswagen
2011.04 - 2018.08
Service Advisor
Saturn of St. Petersburg
2004.03 - 2011.04
Associate of Arts - Business Management
Hillsborough Community College
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