Kyle Falb
Troy,OH
Summary
I am known for being self-motivated, dependable, and adapting quickly. My strong decision-making and problem-solving capabilities have made me successful in supervising and completing daily operations in fast-paced environments, while also continuing to excel in customer service and team rapport. I would be an asset to your team and business.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Troy Bowl
1530 McKaig Avenue, Troy, OH
02.2023 - Current
- Supervised daily operations, ensuring consistent service and quality.
- Tracked inventory and supplies for weekly orders.
- Scheduled reservations, events, and fundraisers.
- Engaged with customers to improve operations, handle any type of feedback, and ensure their satisfaction and repeat visits.
- Performed basic maintenance on machines.
- Hired and trained staff, while developing strong working relationships to help foster a positive work environment.
- Implemented new pricing for services, ensuring maximum profits and improve customer satisfaction.
- Evaluated, condensed, and adjusted prices to our food and drink menu to maximize profits and efficiency.
- Continuously collaborated with the owner on future initiatives to increase business and profitability.
Shift Manager / Keyholder
Magic Tunnel Express Car Wash
10 Kings Chapel Drive, Troy, OH
05.2021 - 02.2023
- Supervised daily operations to ensure efficient workflow and uphold company standards.
- Trained and mentored team members on best practices in customer service and operational procedures.
- Resolved customer complaints promptly, ensuring a positive experience and fostering customer loyalty.
- Improved overall team performance by effectively delegating tasks and providing clear instructions to meet business and customer needs.
Project Manager
MKat Services
651 S Union St, Troy, OH
06.2016 - 04.2021
- Compiled jobs lists from emails and phone correspondence.
- Made travel plans, scheduled equipment, and coordinated contractors, staff, and supplies needed for job completion.
- Managed invoicing and receiving.
Education
High School Diploma -
Troy High School
Troy, OH05-2018
Skills
- Customer service
- Money handling
- Problem-solving
- Decision-making
- Adaptability and flexibility
- Dependability
Timeline
Assistant Manager
Troy Bowl
02.2023 - Current
Shift Manager / Keyholder
Magic Tunnel Express Car Wash
05.2021 - 02.2023
Project Manager
MKat Services
06.2016 - 04.2021
High School Diploma -
Troy High School