Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Finney

Canton,GA

Summary

Dynamic sales and service professional with a proven track record at Sephora USA, excelling in customer retention through exceptional problem-solving and communication skills. Adept in safety compliance and operational efficiency, I have successfully trained teams to enhance service quality and drive loyalty, ensuring a positive customer experience.

Overview

13
13
years of professional experience

Work History

Sales and Service Lead

Sephora USA
11.2024 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Collaborated with team members to improve overall service quality through shared knowledge and expertise.
  • Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
  • Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
  • Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Bakery Manager

Publix
01.2022 - 11.2024
  • Managed daily bakery operations, ensuring product quality and compliance with health regulations.
  • Supervised and trained staff on baking techniques and customer service standards.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed promotional strategies to enhance product visibility and drive sales growth.

Assistant Bakery Manager

Publix
10.2012 - 01.2020
  • Educated customers on product features, promotions, and store policies effectively.
  • Participated in training sessions to develop knowledge of products and services offered.
  • Adapted quickly to changing priorities while maintaining high service standards.
  • Supported inventory management tasks, including restocking shelves and monitoring stock levels.

Customer Service Staff

Publix
10.2012 - 06.2020
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in maintaining store organization, ensuring product availability and cleanliness.
  • Cross-trained and backed up other customer service managers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Improved overall team morale through active participation in group discussions, sharing insights from personal experiences or observations of successful strategies used elsewhere in the organization.

Education

High School Diploma -

Woodstock High School
Woodstock, GA

Skills

  • Safety compliance
  • Worksite safety protocols
  • Ordnance handling safety

Timeline

Sales and Service Lead

Sephora USA
11.2024 - Current

Bakery Manager

Publix
01.2022 - 11.2024

Assistant Bakery Manager

Publix
10.2012 - 01.2020

Customer Service Staff

Publix
10.2012 - 06.2020

High School Diploma -

Woodstock High School

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