Dedicated delivery professional with strong skills in customer communication, safety compliance, and conflict resolution. Committed to delivering exceptional service while ensuring safety and satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
local, MI
10.2018 - Current
Delivered food efficiently to customers in various locations.
Communicated effectively with customers regarding delivery status.
Utilized mobile app for tracking orders and navigation guidance.
Followed safety protocols while driving and delivering items securely.
Flight Attendant
Spirit Airlines Inc.
Romulus, Michigan
11.2000 - 05.2026
Delivered high-quality customer service during flights and while boarding.
Ensured passenger safety by conducting pre-flight safety briefings and checks.
Assisted passengers with special needs, providing personalized support throughout the journey.
Coordinated in-flight beverage and meal service to enhance passenger satisfaction and comfort.
Partnered with crew members to swiftly resolve passenger concerns and conflicts, ensuring a harmonious flight environment.
Instructed passengers on emergency procedures, delivering clear and concise information to promote safety awareness.
Maintained compliance with airline policies, regulations, and safety standards consistently.
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Managed medical emergencies during flights.
Demonstrated safety equipment and procedures to meet FAA guidelines.
Flight Attendant
Proair Airlines
Seattle, Washington
09.1999 - 09.2000
The same as at Spirit Airlines
Medical Courier
W.A. Foote Memorial Hospital
Jackson, Michigan
05.1998 - 04.2000
Operated hospital vehicles to transport medical materials, ensuring timely delivery across territory.
Delivered medical supplies and specimens to various locations within the hospital as well as surrounding medical offices.
Maintained accurate delivery and pickup records to ensure compliance and accountability.
Monitored vehicle maintenance needs to uphold safety standards and reliability in transportation services.
Education
Associate Degree - Criminal Justice
Lansing Community College
Lansing, MI
05-2009
Some College (No Degree) - Emergency Medical Technician
Jackson College
Jackson, MI
Skills
Customer communication
Customer relationship management
Emergency procedures
Safety compliance
Delivery logistics
Route optimization
Clean driving record
Attention to detail
Problem solving
Conflict resolution
Record keeping
Certification
CPR and AED trained
Timeline
Delivery Driver
DoorDash
10.2018 - Current
Flight Attendant
Spirit Airlines Inc.
11.2000 - 05.2026
Flight Attendant
Proair Airlines
09.1999 - 09.2000
Medical Courier
W.A. Foote Memorial Hospital
05.1998 - 04.2000
Associate Degree - Criminal Justice
Lansing Community College
Some College (No Degree) - Emergency Medical Technician