Kyle Flinn
Havana,IL
Summary
Dynamic Team Leader with a proven track record at Reynolds Consumer Products Inc., enhancing productivity through effective coaching and performance management. Skilled in workload management and fostering strong relationships, I empower teams to achieve organizational goals while ensuring high-quality service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
Team Leader Manager
Reynolds Consumer Products Inc.
Jacksonville, IL
03.2017 - Current
- Resolved customer service issues by enforcing corporate and upper management level found solutions, increasing customer confidence, and decreasing escalations to corporate office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Independent Contractor
T & T Logistics
Maryland Heights, MO
03.2015 - 02.2017
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
Education
HS Diploma - General Studies
Havana HS
Havana, IL05.1998
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Staff development
- Performance coaching
- Performance appraisal
- Workforce planning
- Motivational
- Team leadership
- Staff training
- Documentation and reporting
- Training and development
- Team building
- Employee development
- Organizational skills
- Teamwork
Timeline
Team Leader Manager
Reynolds Consumer Products Inc.
03.2017 - Current
Independent Contractor
T & T Logistics
03.2015 - 02.2017
HS Diploma - General Studies
Havana HS