Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Turnersville, NJ
04.2021 - Current
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to specials needs or wants.
Processed returns for the customer while keeping diligent with the companies policies
Lead Barista
Dunkin' Donuts
Atco, NJ
07.2019 - 04.2021
Responsible for reconciling all receipts at the end of the work day.
Reviewed register count for proper amounts of currency.
Operated cash register, collected payments and provided accurate change.
Cleaned and sanitized work areas, utensils and equipment.
Received and accurately processed customer payments.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Removed product from boxes and placed on shelves according to merchandising guidelines.
Education
Some College (No Degree) - Computer Information Systems
Camden County College
Blackwood, NJ
05-2025
High School Diploma -
Hammonton High School
Hammonton, NJ
06.2019
Skills
Customer Data Confidentiality
Conflict Resolution
Learning Strategies
Cash Handling
Payment Processing
Cash Register Operation
De-escalation Techniques
Credit Card Payment Processing
Calm and Professional Under Pressure
Verbal and Written Communication
Order and Refund Processing
Transaction Processing
Multitasking and Prioritization
Timeline
Customer Service Representative
Lowes Home Improvment
04.2021 - Current
Lead Barista
Dunkin' Donuts
07.2019 - 04.2021
Some College (No Degree) - Computer Information Systems