Kyle Fritz
Tampa,FL
Summary
Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Always puts quality and customer experience over anything. Has adopted a customer-first mentality while also making sure that my associates are being taken care of.
Overview
4
4
years of professional experience
Work History
Bakery Clerk
Publix Bakery
05.2022 - Current
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Inspected goods to establish accurate pricing and labeling.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Measured and mixed ingredients accurately to assist in baking process.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Customer Service
Publix
01.2020 - Current
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated customer service team projects, achieving successful on-time completion.
Education
Bachelor of Arts - Business Analytics And Information Systems
University of South Florida
Tampa, FL05.2026
High School Diploma -
Steinbrenner High School
Lutz, FL05.2022
Skills
- Product Sampling
- Guest Satisfaction
- Store Policies and Procedures
- Sales Records Management
- Surface Cleaning
- Customer Service
- Shrink Reduction
- Exceeding Customer Expectations
- Leadership
- Available Nights, Weekends and Holidays
- Time Management
Timeline
Bakery Clerk
Publix Bakery
05.2022 - Current
Customer Service
Publix
01.2020 - Current
Bachelor of Arts - Business Analytics And Information Systems
University of South Florida
High School Diploma -
Steinbrenner High School
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