Kyle Fulwood Jr
Gallatin,US
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Samsung | OMB
Nashville, Tennessee
05.2023 - 05.2025
- Developed policies and procedures related to customer service operations.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Monitored staff performance to ensure adherence to customer service standards.
Provider Support Specialist Team Manager
Smile Direct Club
Nashville, TN
10.2017 - 09.2023
- Created daily, weekly, and monthly reports for management review.
- Conducted research to support the creation of detailed reports.
- Compiled data from multiple sources for inclusion in reports.
- Reviewed existing reports and made necessary revisions as needed.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
Front Office Manager
Hilton
Nashville, TN
08.2015 - 05.2017
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
Customer Service Representative - Team Lead
Rotary Ball Park Club
Nashville, TN
08.2011 - 05.2015
- Coordinated closely with other departments to ensure customer inquiries were resolved quickly and efficiently
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Analyzed data related to production, distribution, quality control, inventory levels.
Education
High School Diploma -
McGavock High School
Nashville, TN05-2015
Skills
- Customer relationship management
- Team leadership
- Communication skills
- Conflict resolution
- MS office
- Employee scheduling
- Account management
- Team building
- Schedule management
- Time management
- Customer relationship management (CRM)
- Skilled multi-tasker
Timeline
Customer Service Manager
Samsung | OMB
05.2023 - 05.2025
Provider Support Specialist Team Manager
Smile Direct Club
10.2017 - 09.2023
Front Office Manager
Hilton
08.2015 - 05.2017
Customer Service Representative - Team Lead
Rotary Ball Park Club
08.2011 - 05.2015
High School Diploma -
McGavock High School