Tiffany Battle
Gallatin,Tn.
Summary
Results-driven administrative professional with expertise in high-volume office environments, delivering exceptional clerical and operational support. Proven ability to manage office supplies, paperwork, and project needs efficiently. Strong interpersonal skills foster positive relationships with clients, staff, and management. Demonstrated time management and problem-solving capabilities ensure effective handling of diverse tasks with minimal oversight.
Overview
13
13
years of professional experience
Work History
Service Writer
CALIBER COLLISION
Gallatin, Tennessee
12.2017 - Current
- Produced accurate repair estimates and clearly articulated repair estimate to customers and insurance customers
- Exported parts orders into ordering program and wrote collision repair estimates for multiple insurance companies
- Presented different repair options to customers to help each person make appropriate choices.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Communicated professionally with insurance companies such as USAA, State Farm, Nationwide and many other insurance partners
- Provided detailed explanations of repairs and services to customers.
- Communicated with insurance companies to process claims efficiently.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Office Manager
Dixie Door
Hendersonville, Tennessee
09.2014 - 11.2017
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Developed standard operating procedures for all administrative employees.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Representative
Pony Mailbox & Business Center
Hendersonville, Tennessee
07.2013 - 09.2015
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Packaged items safely and securely in accordance to UPS,FedEx,and USPS guidlines
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Social Media Writer
Volunteer State Community College
Gallatin, TN
08.2013 - 08.2014
- Met with content editors to plan post subjects and publishing schedules.
- Researched creative topics to write, edit and create layouts for new articles and features.
- Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
- Managed competing deadlines with efficiency.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Consulted with editors to shape story and eliminate any errors.
- Customized brand message to reach and capture target audience interest and drive engagement.
Education
High School Diploma -
Portland High School
Portland,tn05.2003
No Degree - Public Relations And Organizational Communication
Volunteer State Community College
Gallatin, TNSkills
- Customer relationship management
- Team collaboration and cooperation
- Administrative support
- Information documentation
- Workflow optimization
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
Timeline
Service Writer
CALIBER COLLISION
12.2017 - Current
Office Manager
Dixie Door
09.2014 - 11.2017
Social Media Writer
Volunteer State Community College
08.2013 - 08.2014
Customer Service Representative
Pony Mailbox & Business Center
07.2013 - 09.2015
High School Diploma -
Portland High School
No Degree - Public Relations And Organizational Communication
Volunteer State Community College