Kyle Gallagher
Vero Beach,FL
Summary
Dynamic with extensive experience in customer service. Stays calm under pressure. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Secret Shopper
LF Staffing
08.2023 - Current
- Traveled to assigned store locations.
- Remained discreet while you pose as a regular customer.
- Completed and submitted a written report detailing the shopping experience after each store visit.
- Completed quality control assessments per company policy.
Temperature Screener
Clevland Clinic Florida
06.2021 - 10.2021
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Disinfected tools, equipment and surfaces between patients.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
Personal Shopper
Walmart
04.2019 - 12.2019
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Barback
Boulder Ridge Country Club
09.2017 - 01.2018
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
Home Theatre Sales Associate
Best Buy
09.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Harry D. Jacobs Highschool
06.2017
Associate Of Arts - English
Elgin Community College
Elgin, ILSkills
- Employee Interaction
- Customer Service Process Improvement
- Information Updates
- Seasonal Displays
- Visual Displays
- Stockroom Rotation
- Customer Care
- Product Knowledge
Timeline
Secret Shopper
LF Staffing
08.2023 - Current
Temperature Screener
Clevland Clinic Florida
06.2021 - 10.2021
Personal Shopper
Walmart
04.2019 - 12.2019
Barback
Boulder Ridge Country Club
09.2017 - 01.2018
Home Theatre Sales Associate
Best Buy
09.2016 - 05.2017
High School Diploma -
Harry D. Jacobs Highschool
Associate Of Arts - English
Elgin Community College
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