Kyle Garrison

• Assisting with customer onboarding and SL&C set up processes.
• Creating MYRLC website logins.
• Providing exceptional support to customers, resolving inquiries and issues efficiently.
• Developed and maintained strong relationships with clients, enhancing customer satisfaction rates.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer issues.

• Tracked shipments for customers to ensure timely delivery.
• Resolving shipment transit issues or delays.
• Complete shortage and no freight checklists.
• Check-in pre, line haul and P&D exceptions.
• Audited RL Carriers Damage and Shortage driver call-in exceptions.
• RL Carriers Trailer Accident Report.

My father and I ran a karate dojo in New Vienna, OH for four years. We provided training in self-defense skills, respect, confidence, discipline and other core values. I was not paid for this position, but I list it as I attribute my drive and determination to always do better to the martial arts and teaching.