Sally Watson
GFL Environmental
Zebulon,NC
16
years of professional experience
Dynamic customer service professional with extensive experience at GFL Environmental, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and complaint resolution, consistently achieving high retention rates and positive feedback.
Work History
National Accounts Customer Service Representative
1 Year 4 Months- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed high-volume calls, demonstrating effective communication and problem-solving skills.
- Documented customer interactions in CRM system, ensuring detailed records for future reference.
- Collaborated with team members to streamline processes and improve service delivery.
- Implemented best practices for handling complaints, resulting in improved customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in training programs to enhance product knowledge and customer service .
Customer Service Representative
2 Years 10 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing service requests using customer relationship management software.
- Collaborated with team members to streamline response times for customer issues.
- Maintained accurate records of customer interactions and feedback for quality assurance.
- Utilized company systems to track progress on customer issues and follow-up actions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
National Accounts Customer Service Representative
12 Years 3 MonthsEducation
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Complaint resolution
Payment processing
Scheduling
Follow-up skills
Administrative support
Timeline
National Accounts Customer Service Representative
GFL Environmental
04.2025 - 08.2026Read More
Customer Service Representative
GFL Environmental
06.2022 - 04.2025Read More
National Accounts Customer Service Representative
GFL Environmental
03.2010 - 06.2022Read More
United States Air Force
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East Wake High School
High School Diploma
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