Rhonda Wood
Richland Center,WI
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty through empathetic resolution of complaints and effective dispute management at Lands' End Business Outfitters. Demonstrates exceptional problem-solving abilities and computer proficiency, ensuring high-level professionalism even in high-stress situations. Skilled in active listening and critical thinking, significantly improving client satisfaction and operational efficiency.
Overview
27
27
years of professional experience
Work History
Customer Service Representative National Accounts
Lands' End Business Outfitters
10.2001 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Legal Assistant
Spears, Carlson, Lindsey & Anderson Law
02.1997 - 12.2000
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Education
Associate of Science - Administrative Assistance And Secretarial Science
Wisconsin Technical College
Ashland05.1995
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Customer Service Representative National Accounts
Lands' End Business Outfitters
10.2001 - Current
Legal Assistant
Spears, Carlson, Lindsey & Anderson Law
02.1997 - 12.2000
Associate of Science - Administrative Assistance And Secretarial Science
Wisconsin Technical College
Similar Profiles
Grant ChandonaisGrant Chandonais
Hooper at Lands' EndHooper at Lands' End
Victoria FritschVictoria Fritsch
Senior Coordination, Learning and Development at Lands' EndSenior Coordination, Learning and Development at Lands' End
Courtney VielhuberCourtney Vielhuber
Task Coordinator at Lands' EndTask Coordinator at Lands' End
Bruce GreeneBruce Greene
Production Supervisor at Foremost Farms USA CooperativeProduction Supervisor at Foremost Farms USA Cooperative
TERESA BROWNTERESA BROWN
REAL ESTATE AGENT at New Directions Real EstateREAL ESTATE AGENT at New Directions Real Estate