Kyle Gatrost
Daytona Beach,FL
Summary
Results-driven General Manager with over 5 years of experience in the retail/food industry. Proven track record of increasing revenue, improving customer satisfaction, and developing effective strategies to maximize efficiency. Adept at utilizing cutting-edge technology to streamline processes and enhance customer service
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Ractrac Petroleum
01.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Graduate Research Assistant
ERAU Human Factors Department
08.2019 - 05.2021
- Supervisor undergraduate research project, provide insights, and quality assurance for teams under my supervision
- Utilized advanced statistical software to analyze large datasets, uncovering key insights for informed decision making.
- Participated in regular meetings with project supervisors, providing progress updates and discussing potential challenges or areas for improvement.
CO-Manager
Ractrac Petroleum
09.2020 - 01.2021
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Manager
Buckle Inc.
07.2018 - 12.2020
- Promote sales targets and with aggressive benchmarks; focusing on time and detail management
- Allocate resources and team members to perform tasks such as sales, layout changes, and facility maintenance in a quick and efficient manner
- Supervise employees and outside vendor on products, service requests, and guest relations
- Vendor trades include fuel repair, plumbing, electrical, food, and stock vendors
- Advanced use of store system for order, budgeting and projection data, scheduling, and sale allocation
Education
Bachelor of Science - Human Factors Psychology, Applied Life Science minor
Embry-Riddle Aeronautical University
Daytona Beach, FL05.2019
Master of Science - Human Factors
Embry-Riddle Aeronautical University
Daytona Beach, FL05.2021
Skills
- Leadership Development
- Process Optimization
- Employee Training
- Customer Service Expertise
- Effective Verbal Communication
- Office Management Skills
- Conflict Resolution
- Business analysis
- Logistics management
- Performance evaluations
- Cost control
- Health inspections
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
CO-Manager
Ractrac Petroleum
09.2020 - 01.2021
General Manager
Ractrac Petroleum
01.2020 - Current
Graduate Research Assistant
ERAU Human Factors Department
08.2019 - 05.2021
Manager
Buckle Inc.
07.2018 - 12.2020
Master of Science - Human Factors
Embry-Riddle Aeronautical University
Bachelor of Science - Human Factors Psychology, Applied Life Science minor
Embry-Riddle Aeronautical University
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