Kyle Gilman
Nashua,NH
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
14
14
years of professional experience
Work History
Bartender
Spyglass Brewing Company
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Remodeling Consultant
Power Home Remodeling
11.2020 - 01.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
Bartender/Server/Manager of Operations
Burtons Grill
01.2016 - 11.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Assistant Manager/Team Member
Chipotle
09.2012 - 01.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Member
Chick-fil-A
03.2010 - 09.2012
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
No Degree - Business
University of Massachusetts - Lowell
LowellHigh School Diploma -
Chelmsford High School
Chelmsford, MA05.2012
Skills
- Team Leadership
- Budget Planning
- Estimating Costs
- Time Management
- Project Management
- Contract Negotiation
- Problem Solving
- Attention to Detail
- Large-Scale Measurement
- Team Player
Additional Information
Refrences:
Scott Tupper (774) 364-4877
Relation - Former Sales Manager
Amahd McDonald (617) 905-1029
Relation - Former Sales Manager
Timeline
Bartender
Spyglass Brewing Company
02.2024 - Current
Remodeling Consultant
Power Home Remodeling
11.2020 - 01.2024
Bartender/Server/Manager of Operations
Burtons Grill
01.2016 - 11.2021
Assistant Manager/Team Member
Chipotle
09.2012 - 01.2016
Team Member
Chick-fil-A
03.2010 - 09.2012
No Degree - Business
University of Massachusetts - Lowell
High School Diploma -
Chelmsford High School
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