Kyle Glenn
Schenectady,NY
Summary
Customer-focused operations professional with a strong background in service coordination, logistics support, and quality-focused work. Handles changing priorities, routes requests to the right staff, and maintains accurate records while following policies and keeping daily operations on track.
Overview
9
9
years of professional experience
Work History
Customer Service Technician
Agility Health
07.2024 - 10.2026
- Coordinated daily service and delivery tasks, communicating with customers and internal staff to efficiently address requests, schedule changes, and operational needs.
- Answered customer questions and service concerns, shared timely information, and routed requests to correct personnel for resolution.
- Facilitated clear communication among customers, delivery staff, and support staff to enhance service delivery efficiency.
- Prioritized daily assignments to adjust for changing service demands while keeping delivery schedules on track.
- Inspected, cleaned, processed, and repaired durable medical equipment according to company procedures and quality standards.
- Reviewed daily vehicle inspection reports to spot safety concerns and support compliance with operating procedures.
Assistant Commercial Manager
AutoZone
02.2022 - 07.2024
- Managed daily commercial operations, including customer service, order processing, delivery scheduling, and staff coordination.
- Acted as the first contact for commercial customers by answering questions, resolving order issues, and addressing service concerns.
- Handled customer orders by phone, in person, and through electronic ordering systems with accuracy and timeliness.
- Tracked daily workflow and facilitated communication between customers, delivery staff, and store team to ensure operational efficiency.
- Supported delivery scheduling for commercial drivers by adjusting routes and priorities to match changing customer and business needs.
- Balanced multiple duties in high-volume setting while maintaining service standards, accuracy, and responsiveness.
Courier
KWIC Courier, Inc.
07.2017 - 02.2022
- Supported scheduled prescription delivery services, completing assigned deliveries accurately and on time.
- Organized daily delivery activities and planned routes to optimize customer satisfaction and adhere to service schedules.
- Executed company procedures for handling and transporting prescription orders, ensuring accuracy and reliability in every delivery.
- Communicated with customers and support staff regarding delivery scheduling and service issues, fostering clear understanding and cooperation.
- Managed daily responsibilities independently, showing accountability, sound time management, and consistent compliance with procedures.
Education
Associate of Science - Broadcast Communications
Hudson Valley Community College
Troy, New YorkSchenectady High School
Schenectady, New YorkSkills
- Order processing
- Scheduling and Service Coordination
- Accuracy and Attention to Detail
- Quality Assurance
- Workflow organization
- Problem resolution
- Customer communication
- Administrative support
- Time Management and Multitasking
- Team collaboration
- Communication skills
- Policy adherence
Timeline
Customer Service Technician
Agility Health
07.2024 - 10.2026
Assistant Commercial Manager
AutoZone
02.2022 - 07.2024
Courier
KWIC Courier, Inc.
07.2017 - 02.2022
Associate of Science - Broadcast Communications
Hudson Valley Community College
Schenectady High School