Kyle Graham
Florence,SC
Summary
Proven track record in enhancing customer loyalty and streamlining warranty processes, notably at American Weigh Scales. Expert in customer service and problem-solving, I've successfully managed high-stress situations and improved satisfaction rates. My critical thinking and active listening skills have driven positive outcomes in customer relations and technical support, significantly reducing repair expenses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
North Parkway U-haul And Storage
Huntsville, AL
01.2011 - 01.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Warranty Manager
American Weigh Scales
Charleston, SC
01.2007 - 05.2011
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
- Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
- Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
Sales Associate
RadioShack
Charleston, SC
02.2009 - 05.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - Studio Arts
College of Charleston
Charleston, SC05.2010
High School Diploma -
South Florence High School
Florence, SC05.2006
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Payment Processing
- Store maintenance
- Retail store support
- Stock management
Timeline
Customer Service Representative
North Parkway U-haul And Storage
01.2011 - 01.2012
Sales Associate
RadioShack
02.2009 - 05.2010
Warranty Manager
American Weigh Scales
01.2007 - 05.2011
Bachelor of Arts - Studio Arts
College of Charleston
High School Diploma -
South Florence High School