Kyle Greenshields
Windermere,FL
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Team Leader
Publix
Windermere, Florida
08.2018 - Current
- Supervised customer service team to ensure high satisfaction levels.
- Trained new employees on company policies and customer service techniques.
- Resolved customer complaints by providing effective solutions and support.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Ran weekly payroll and reviewed cctv to provide accuracy to associate payroll.
- Responsible for onboarding of new associates from hiring to training in dept.
- Pushed donation campaigns for corporate fundraisers such as Children’s Miracle Network, Special Olympics, Good Together etc.
Printer
Hill Printing
Orlando, FL
08.2018 - 02.2020
- Operated various printing machines to produce high-quality printed materials.
- Monitored print quality and adjusted settings for optimal results.
- Maintained equipment by performing routine inspections and minor repairs.
- Worked in bindery and shipping to maintain quality of product being sent out.
Delivery driver.
Jimmy Johns Subs
Orlando
07.2016 - 08.2018
- Delivered fresh sandwiches to customers in a timely manner.
- Ensured accuracy of orders before leaving the store.
- Maintained cleanliness and organization of delivery vehicle.
- Managed cash transactions and processed payments securely.
- Followed all safety protocols while driving and delivering orders.
Education
Graphic And Digital Design
Valencia College
Orlando, FL 09.2016 - 04.2018
Dr Phillips High School
Orlando, FLSkills
- Customer service
- Employee training
- Conflict resolution
- Staff scheduling
- Payroll administration
- Customer relationship management
- Team leadership
- Problem solving
Timeline
Customer Service Team Leader
Publix
08.2018 - Current
Printer
Hill Printing
08.2018 - 02.2020
Graphic And Digital Design
Valencia College
09.2016 - 04.2018
Delivery driver.
Jimmy Johns Subs
07.2016 - 08.2018
Dr Phillips High School