Kyle Harpal

- Supervise and manage a team of lifeguards and recreation attendants, ensuring a safe and organized environment for guests.

- Create and implement staff schedules, coordinate daily operational procedures, and maintain temperature records of pools.

- Provide strategic leadership by overseeing waterpark operations and addressing guest needs to optimize service efficiency.

- Collaborate with management to implement new initiatives for improving guest satisfaction and team performance.

- Monitored designated water zones and adhered to safety protocols, mitigating risks for both guests and team members.

- Administered first aid and CPR during emergencies, ensuring safety and swift responses in high-pressure situations.

- Collaborated with staff to maintain a safe and clean environment, developing key communication and team-oriented skills.

- Oversaw slide operations and pool areas, ensuring all equipment was functional and that guest areas were safe and clean.

- Provided exceptional customer service by assisting guests with questions and requests, ensuring an excellent guest experience.

_ Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.

- Provided information about facilities, entertainment options and rules and regulations to visitors.

- Managed food inventory, maintained kitchen cleanliness, and ensured all items were stocked and available during high-demand periods.

- Delivered high-quality customer service, prepared food to customer specifications, and contributed to a smooth operation.