As a dedicated Supervisor at NCG Cinemas' The Trillium, I excelled in training and mentoring teams, ensuring peak inventory control, and enhancing customer service. Leveraging strong communication and decision-making skills, I effectively resolved complaints, significantly improving workplace efficiency and customer satisfaction.
At The Trillium, I served as team lead and supervisor. My responsibilities included ensuring my colleagues remained focused and effectively completed their assigned tasks. Additionally, I managed and monitored the workplace inventory to guarantee that we were adequately stocked throughout my shift and at closing. Furthermore, I addressed customer and employee complaints, documenting and communicating them to upper management for resolution.