Kyle Heiser
Lykens,PA
Summary
Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to satisfying customer needs. Known for maintaining calm and pleasant demeanor under extreme pressure.
Overview
3
3
years of professional experience
Work History
Clerical Assistant 3
Commonwealth of Pennsylvania (PennDOT)
Harrisburg, PA
09.2023 - Current
- Examine and process basic and complex motor vehicle, title, and driver's license applications, which includes data verification and input, both hands-on and with a computer, using multiple systems.
- Assist customers face-to-face to properly fill out forms and inform them on types of forms, suspensions, and other information regarding motor vehicles and licenses.
- Proper handling when using cash drawers, which includes the handling of cash and checks.
- Make independent decisions while reviewing and verifying information.
- Answer calls from customers and address any questions or concerns they may have.
Team Lead
Get Air
Harrisburg, PA
04.2023 - 08.2023
- Managed and guided a team to achieve goals, delegated tasks, ensured the team worked efficiently, provided feedback, support, and motivation.
- Greeted and assisted guests with a positive attitude, engaged in the use of the point-of-sale system, proper money handling, organization, practiced sanitation, and safety of the park.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Expeditor
Thermo Fisher Scientific
Millersburg, PA
07.2021 - 04.2023
- Participated in an assembly line, engaged in focus and precision when performing jobs, engaged in cooperative working with others, assisted other departments as necessary – including packaging processes and manufacturing.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Monitored inventory levels and placed re-order requests when necessary.
- Entered information into system to update status reports.
Education
High School Diploma -
Connections Charter Academy
Harrisburg, PA01.2022
Skills
- Operating Machinery
- Use of goodman to cut medical tubing
- Use of machinery to create medical bags
- Physical Condition
- Ability to lift and move large amounts of weight
- Increased stamina and endurance for longer periods of time
- Problem-solving
- Strategic thinking
- Hand-eye coordination
- Analysis
- Communication
- Creative thinking
- Time management
- Multitasking
- Interpersonal skills
- Empathy
- Compassion
- Ability to relate to and connect with others
- Computer efficient
- Microsoft Word
- Excel
- Outlook
- Microsoft Office
- Data Entry
- Staff Training
Timeline
Clerical Assistant 3
Commonwealth of Pennsylvania (PennDOT)
09.2023 - Current
Team Lead
Get Air
04.2023 - 08.2023
Expeditor
Thermo Fisher Scientific
07.2021 - 04.2023
High School Diploma -
Connections Charter Academy
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