Olesha Ohlinger
Reading,PA
Summary
Dynamic professional with a proven track record at the Commonwealth of Pennsylvania, excelling in attention to detail and communication. Adept at enhancing operational efficiency and fostering teamwork, I have successfully managed high-stress situations and delivered exceptional customer service, ensuring compliance and satisfaction in all interactions.
Overview
7
7
years of professional experience
Work History
Clerical Assistant 3
Commonwealth of Pennsylvania - Department of State
Harrisburg, Pennsylvania
09.2025 - Current
- Validates applications and completeness of data and the presence of all required documents.
- Gathers criteria and licensure from the laws, rules and regulations/ policies of the State Board of Vehicle Manufacturers, dealers and Salespersons.
- Responsible for the examination applications to determine if eligibility should be granted for initial licensure and reinstatement of existing non-current licenses.
- Reviews criminal documentation including certified court documents, police reports, employment histories, reference letters and applicant's personal description of events to determine if the application is complete and can be presented to the Vehicle Board for review or if it may be given the the Administrative Assistant for approval.
Parole Communications Operator
Commonwealth of Pennsylvania
Harrisburg, USA
02.2025 - 09.2025
- Responds to telephone calls from field staff, offenders, family members, crime victims, the public, and law enforcement agencies on the Board's emergency telephone number, and contacts other Board staff to inform them of situations requiring immediate action.
- Receives messages and responds to requests for confirmation of active Board wanted notices on parole absconders that have been apprehended by law enforcement agencies both within and outside the Commonwealth.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls
Driver License Examiner Assistant
Commonwealth of Pennsylvania
Reading, USA
04.2024 - 02.2025
- Administers standardized knowledge tests to evaluate the applicant's understanding of motor vehicle code, driving laws, and associated traffic control devices.
- Data enters applicants' test results and customer applications for driver license services in on-line software systems using a PC terminal. Independently responds to questions and/or concerns posed by the public.
- Provides customers with information or services relating to driver's license or identification card renewals, duplicates, out of various -state transfers, obtaining a Motorcycle license, obtaining and maintaining a CDL, being familiar with commercial license restrictions and endorsements for each.
Administrative Assistant
Commonwealth of Pennsylvania
Harrisburg, USA
02.2023 - 04.2024
- Prepares detailed and comprehensive reports of findings and recommendations from the Financial Responsibility Department.
- Monitors the training needs of employees for the Financial Responsibility Department.
- Reviews and replies to routine insurance correspondence.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Guidance Secretary
Reading School District
Reading, USA
01.2019 - 02.2023
- Aids the counselor in personalizing educational plans for all students.
- Assessed student progress through regular meetings with teachers and counselors, identifying areas requiring further assistance or support services.
- Maintained a welcoming office environment conducive to open dialogue between students and staff members alike.
- Continuously pursued professional development opportunities in order to stay current on best practices within the field of guidance and counseling, delivering the highest quality support services possible for students.
- Collaborated with teachers to identify students in need of additional resources or interventions, improving overall academic success rates.
Education
Department of Corrections Training Academy -
Commonwealth of Pennsylvania DOC Academy
Elizabethtown, PA07.2025
Associate of Arts - Social Work
Reading Area Community College
Reading, PA12.2022
High School Diploma -
Reading Senior High School
Reading, PA09.1987
Skills
- Strong attention to detail
- Excellent communication
- Reliability
- Organizational skills
- Computer literacy
- Cross-cultural communication
- Teamwork
Timeline
Clerical Assistant 3
Commonwealth of Pennsylvania - Department of State
09.2025 - Current
Parole Communications Operator
Commonwealth of Pennsylvania
02.2025 - 09.2025
Driver License Examiner Assistant
Commonwealth of Pennsylvania
04.2024 - 02.2025
Administrative Assistant
Commonwealth of Pennsylvania
02.2023 - 04.2024
Guidance Secretary
Reading School District
01.2019 - 02.2023
Department of Corrections Training Academy -
Commonwealth of Pennsylvania DOC Academy
Associate of Arts - Social Work
Reading Area Community College
High School Diploma -
Reading Senior High School