Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kyle Jacobson

Dallas,TX

Summary

Results driven Sales Manager & Customer Service Representative bringing 16 years of experience in Customer Service & Sales related roles, 7 years in Management & Leadership positions, and a "can learn anything" attitude. Strong work ethic, quickly mastering new skills, working under pressure, and highly motivated.

Overview

16
16
years of professional experience

Work History

Sales Manager

Sandman Hotel
Plano, Texas
01.2023 - Current
  • Answered inbound calls, emails, & leads to drive sales and create lasting repeat clients.
  • Manage & oversee sales team & staff team.
  • Provided outstanding service to new and long-standing clients, while also reaching our sales goals each period.
  • Development & coaching for all staff team members.
  • All hiring, termination, & scheduling for the department.
  • Worked closely with my regional team remotely.

Customer Service Representative

TopGolf
Dallas, TX
08.2022 - 01.2023
  • Worked closely with clients to coordinate details, resolve various issues, and maximize satisfaction.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Directed and coordinated products, services, events and sales activities.
  • Resolved customer issues regarding sales, service, payments, & website.

Customer Service Representative

Charter Spectrum
Honolulu, HI
05.2016 - 03.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues, along with installation appointments & product troubleshooting.

Technical Support Representative

Best Buy
Dallas, TX
06.2009 - 05.2016
  • Provided technical assistance to customers through phone, email and chat support.
  • Assisted customers with installation of new hardware, software applications, & products.
  • Monitored customer feedback to ensure high levels of satisfaction & reach goal metrics.
  • Resolved escalated customer service issues in a timely manner.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.

Education

Some College (No Degree) - IT Network Security

Brookhaven College
Dallas, TX

Skills

  • Operations Management
  • Team Building and Leadership
  • Sales Negotiations
  • Sales Targeting
  • Customer Support and Resolution
  • Customer relationship management

References

References available upon request.

Timeline

Sales Manager

Sandman Hotel
01.2023 - Current

Customer Service Representative

TopGolf
08.2022 - 01.2023

Customer Service Representative

Charter Spectrum
05.2016 - 03.2022

Technical Support Representative

Best Buy
06.2009 - 05.2016

Some College (No Degree) - IT Network Security

Brookhaven College
Kyle Jacobson