Kyle Johns
Indianapolis,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Guitar Center
Indianapolis, IN
08.2021 - Current
- Identified needs of customers promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to the store manager on hiring decisions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Inventory Supervisor
SLG Warehouse Solutions
Indianapolis, IN
10.2019 - 07.2021
- Reviewed inventory control reports ensuring accuracy and completeness.
- Conducted regular audits of inventory accuracy and quality assurance checks on incoming shipments.
- Managed the cycle count process by conducting periodic physical counts of inventory items.
- Monitored and recorded daily shipment and receiving data.
- Checked loaded materials compared to work orders for correctness.
- Leveraged SAP skills to input and compile data gathered from various sources.
Education
High School Diploma -
Fairfield Jr-Sr High School
Goshen, IN06-2016
Some College (No Degree) - Communication Studies
DePauw University
Greencastle, INSkills
- Complaint Resolution
- Training and Mentoring
- Handling Escalations
- Schedule Coordination
- Quality Assurance
- Positive and Constructive Feedback
- Loss Prevention
- Employee Scheduling
- Conflict Management
- Relationship Building
- Problem-Solving
- Customer Service
- Sales Expertise
- Meticulous Attention to Detail
References
References available upon request.
Timeline
Customer Service Manager
Guitar Center
08.2021 - Current
Inventory Supervisor
SLG Warehouse Solutions
10.2019 - 07.2021
High School Diploma -
Fairfield Jr-Sr High School
Some College (No Degree) - Communication Studies
DePauw University