KYLE JONES
Herndon,VA
Summary
Dynamic Regional Account Manager with a proven track record at Cogent Communication, recognized for exceptional sales performance and account retention. Expert in consultative selling and pipeline management, driving significant revenue growth. Passionate about enhancing customer relations and delivering tailored solutions that exceed expectations. Committed to achieving ambitious goals and fostering long-term partnerships.
Overview
5
5
years of professional experience
Work History
Regional Account Manager
Cogent Communication
Herndon, VA
01.2024 - Current
- Recognized as Top RAM for Q4 2024 and Q1 2025 for outstanding sales performance and revenue impact.
- Identified new business opportunities in assigned regional territory through high-volume cold calling, targeted emailing, and structured prospecting strategies, contributing to overall sales growth.
- Managed and nurtured existing customer accounts to drive renewals, upsells, and long-term satisfaction.
- Collaborated with Sales Management to develop and execute territory plans for major commercial buildings, retail centers, office parks, and professional campuses, enhancing market presence.
- Supported prospecting and sales efforts with fieldwork, including building walks, lobby events, property management engagement, and in-person customer meetings.
- Led consultative sales conversations to uncover business needs and educate prospects on tailored connectivity solutions, facilitating stronger customer relationships.
- Maintained accurate sales activity and pipeline updates within CRM systems.
Assistant Store Manager
Vineyard Vines
Leesburg, VA
01.2022 - 12.2023
- Consistently highest grossing Assistant Store Manager at Leesburg location
- Contributed to highest sales in Northern Virginia region, enhancing store's reputation and customer loyalty.
- Outperformed second best employee by 339% in Q2 and Q3
- Coached employees on customer service and selling techniques to enhance customer satisfaction and drive sales.
- Coordinated with manager to establish specific, actionable goals aligned with KPIs to improve store performance.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Utilized data analysis to identify sales opportunities, contributing to overall profit maximization.
- Taught loss prevention practices and policies to minimize shrink.
Contract Assistant Store Manager
Vineyard Vines
Leesburg, VA
10.2021 - 01.2022
- Completed training period transitioning from crew lead to assistant store manager
- Analyzed sales/business analytics, contributing to strategies for maximizing store profit
- Conducted prototype customer interaction protocol, leading to implementation across all Vineyard Vines locations
- Attended weekly Zoom conference to discuss the prototype interaction protocol and analyze sales analytics for the test period.
Education
Bachelor of Arts (B.A.) - Art
Bridgewater College
Bridgewater, VA08.2019
Skills
- Account management
- Sales Strategies
- Consultative selling
- Pipeline management
- Account retention
- Territory management
- CRM management
- Profit Maximization
- Customer Relations
- Customer Service
- Issue Resolution
- Retail Operations
- Goals and Performance
- Effective communication
References
References available upon request
Timeline
Regional Account Manager
Cogent Communication
01.2024 - Current
Assistant Store Manager
Vineyard Vines
01.2022 - 12.2023
Contract Assistant Store Manager
Vineyard Vines
10.2021 - 01.2022
Bachelor of Arts (B.A.) - Art
Bridgewater College