Kyle Joyner
Maricopa,Arizona
Summary
With over 18 years of progressive experience in the telecommunications field, developed expertise in Inside Plant, Outside Plant, and networking. As a team lead and safety inspector, I have successfully executed Inside Plant/Outside Plant installations. Additionally, possess two years of helpdesk experience, demonstrating proficiency in Active Directory and Lotus Notes. Skills extend to call management and troubleshooting for end-to-end users. Highly effective in maintaining, installing, troubleshooting, and splicing various sizes of Fiber, Copper, and Cat5 cables. Moreover, I excel in installing and testing with various test equipment. Known for attention to detail and strong work ethic, I am driven to meet goals and expectations set forth by management. Furthermore, LAN/WAN network knowledge as an IT Network Graduate (June 2015) and certification as a Fiber Optic Technician (3M) equip with the ability to utilize single and multi-mode connectors, prefabricated connectors, Uni-cams, and Coax terminations. With extensive Inside Plant/Outside Plant installation experience as a team lead and safety inspector, well-equipped to contribute to the organization's success.
Overview
28
28
years of professional experience
Work History
Network Technician
Blackbox
01.2024 - Current
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Ran cabling and installed data drops for new node installations.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Supported company-wide IT initiatives, sharing expertise on networking best practices with colleagues across departments.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Dressed and installed fiber cabling and hardware.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Participated in cross-functional teams for collaborative problem-solving, supporting efficient project completion timelines.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Facilitated seamless network expansions, adding new workstations and devices without disrupting existing operations.
- Boosted network efficiency, upgrading network infrastructure to support increased data demands.
- Monitored network hardware operations to evaluate proper configuration.
Cable Technician III
Crosscom
07.2023 - 01.2024
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Enhanced network stability by systematically troubleshooting and repairing signal leakage.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
Truck Driver
Duncan and son
04.2017 - 04.2021
- Maintained meticulous logs of materials transported
- Used moving blankets and other barriers when transporting fragile items
- Served as a liaison between the warehouse and clients
- Provided clients with top-of-the-line customer service
- Established strong working relationships leading to higher rates of return customers
- Tried to always remain on schedule
- Planned routes and alternate routes in preparation for any traffic changes
- Performed routine maintenance checks on vehicles to avoid problems
- Went to work well rested and prepared to drive.
Service Desk Analyst
Phacil
04.2016 - 09.2017
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Engaged in user support interactions via telephone, chat and email platforms.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Improved service desk efficiency by streamlining processes and implementing best practices.
- Consistently met or exceeded key performance indicators related to service quality and response times.
- Created user accounts and assigned permissions.
Telecom Technician III
Intecom LLC
01.2015 - 02.2016
- INSTALL CAT5E/CAT6 FOR UNION III BAGHDAD, IRAQ
- Provided exceptional customer service through clear communication and prompt resolution of reported issues.
- Maintained accurate records of equipment inventory, enabling efficient allocation of resources and timely repairs.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Researched and recommended network and data communications hardware and software.
- Consistently met deadlines for installations, contributing to overall team success and positive client relations.
- Troubleshot complex telecommunications issues, providing effective solutions that minimized disruptions for customers.
- Led a team of technicians during large-scale installations, showcasing strong leadership abilities and fostering a collaborative work environment.
- Enhanced network security by performing regular vulnerability assessments and implementing necessary updates or patches as needed.
- Installed and configured new devices and system components.
Cable Systems Installer
U.S. Army
01.1997 - 01.2003
- Various deployments in support of Operation Enduring Freedom and Iraqi Freedom
- 100% Service-Disabled Veteran.
Education
Associate of Science - Information Technology
University of Phoenix
Tempe, AZHigh School Diploma -
Bunn High School
Bunn, NC1996
Skills
- Network configuration
- Hardware Installation
- Network Troubleshooting
- Wireless Networking
- Cabling Infrastructure
- Switches and routers
- Operating System Knowledge
- Network Security
- Networking Hardware Installation
- Ticket management
- LAN and WAN Management
- VoIP Systems
Phonenumbers
(520)350-1748, (480) 678-9113
Educationcertificationtraining
- Associates Degree for IT/Networking, University of Phoenix (June 2013)
- Certified Basic Communications-Electronics Installer
- Studying for A Plus, Net Plus and Sec Plus
- Certified Basic Cable Splicing Installation, Fiber optic
- Certified in Primary Leadership and Development
- Certified Wire Systems Installer Basic computer knowledge (48 WPM)
- Graduate of Correctional officer Academy
Service disabled
Service disabled Veteran whom proudly served in Operation Enduring Freedom and Operation Iraqi Freedom.
Timeline
Network Technician
Blackbox
01.2024 - Current
Cable Technician III
Crosscom
07.2023 - 01.2024
Truck Driver
Duncan and son
04.2017 - 04.2021
Service Desk Analyst
Phacil
04.2016 - 09.2017
Telecom Technician III
Intecom LLC
01.2015 - 02.2016
Cable Systems Installer
U.S. Army
01.1997 - 01.2003
Associate of Science - Information Technology
University of Phoenix
High School Diploma -
Bunn High School
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