Kyle Ketcher
McKinney,TX
Summary
Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in handling difficult situations with a positive and professional attitude.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Service Advisor
Frisco Chrysler Dodge Jeep Ram
Frisco, TX
08.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Utility Worker
Texas Roadhouse
Prosper, TX
12.2022 - Current
- Cleaned fryer and surrounding area, including draining oil and wiping down surfaces.
- Restocked ingredients and supplies needed for daily operations.
- Washed pots, pans, trays, cutlery, and other cooking utensils.
- Scrubbed down walls and counters in the kitchen area as necessary.
- Removed grease build-up from ovens using appropriate cleaning solutions.
Server/Trainer
Texas Roadhouse
Prosper, TX
08.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Education
High School Diploma -
Mckinney North High School
Mckinney, TX12.2022
Skills
- High-Volume Dining
- Training Expertise
- Service Prioritization
- Dedicated Work Ethic
- Effective Customer Communication
- Continuous Improvement
- Team Collaboration
- Positive and Professional
Customer Service
Timeline
Service Advisor
Frisco Chrysler Dodge Jeep Ram
08.2023 - Current
Utility Worker
Texas Roadhouse
12.2022 - Current
Server/Trainer
Texas Roadhouse
08.2021 - Current
High School Diploma -
Mckinney North High School