Kyle Kocourek
Appleton,WI
Summary
Resourceful IT System Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
IT Systems Specialist
AZCO INC.
06.2023 - Current
- Develop, research, and implement software solutions
- Assist development teams on operating environment before and after applications are placed in production
- Accurately estimate development efforts
- Coordinate and assist with the installation, configuration, administration, and maintenance of both physical and virtual servers and server-based applications
- Identify new technologies and alternative systems to enhance security, reliability or customer experience
- Compile and log operational issues and escalate server-related incidents for resolution
Staff Regional IT Specialist
AZCO INC.
12.2021 - 06.2023
- Provide Tier 2 support to the different departments in the organization.
- Implement and manage different servers including Print Servers, File Servers, Security/Access Control Servers.
- Configured hardware, devices and software for users.
- Coordinated Office Decom and Setup of new location with different IT services.
- Coordinated the integration of different IT systems to better align with Corporate IT.
- Managed Corporate Mobile System for wireless devices
- Implemented Site Safety Notification system and trained employees on how to use / manage the system.
IT Support Specialist
Capital Credit Union
03.2021 - 12.2021
- Provided Tier 1 / Tier 2 IT support to non-technical internal users through desk side support services.
- Ran Patch Management processes on all Windows devices including iPads, surfaces, desktops and laptops.
- Developed a standardized onboarding and offboarding process that was used throughout the organization.
- Assisted in rollout of Microsoft Teams / Microsoft 365 to the company.
- Assisted in the implementation of SCCM.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Worked with vendors to fix various software/hardware issues in Debit card printers, multi-function printers and desktop printers.
Help Desk Specialist
AZCO INC
11.2017 - 03.2021
- I Worked heavily in Active Directory creating and modifying user accounts.
- Built and regularly modified Power BI reports for different departments so that they have a better way of visualizing their data.
- I Diagnosed, troubleshoot and resolved a wide range of software, hardware and network issues.
- Analyzed and Cleaned data for report creation.
- I Implemented, developed and tested installation and updates of file servers, print servers and application servers in.
- Engaged end-users and answered questions via email, phone, and remote chat.
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Associate of Science - IT - Network Systems Administration
Fox Valley Technical College
Appleton, WI12.2019
Associate of Science - IT - Information Systems Security Specialist
Fox Valley Technical College
Appleton, WI12.2018
10 Day IT Study Abroad in Ireland
Fox Valley Technical College
Appleton, WI2017
Skills
- Customer service expert
- Data Analytics
- Deployment
- Active Directory
- Adaptability
- Critical Thinking
- Technology Planning
- Server Installation
- System Implementation
- Automation
- RPA
Timeline
IT Systems Specialist
AZCO INC.
06.2023 - Current
Staff Regional IT Specialist
AZCO INC.
12.2021 - 06.2023
IT Support Specialist
Capital Credit Union
03.2021 - 12.2021
Help Desk Specialist
AZCO INC
11.2017 - 03.2021
Associate of Science - IT - Network Systems Administration
Fox Valley Technical College
Associate of Science - IT - Information Systems Security Specialist
Fox Valley Technical College
10 Day IT Study Abroad in Ireland
Fox Valley Technical College
Similar Profiles
Joel BonackJoel Bonack
Shipping and Receiving Forman at AZCO INC.Shipping and Receiving Forman at AZCO INC.
John YetterJohn Yetter
Electrical General Foreman at AZCO INC.Electrical General Foreman at AZCO INC.
Nicholas CastilloNicholas Castillo
Industrial Electrician at AzcoIndustrial Electrician at Azco
Jeremy WrightJeremy Wright
Team Lead/Machine Operator/Packaging at AppricityTeam Lead/Machine Operator/Packaging at Appricity
Isabelle DombrowskiIsabelle Dombrowski
Occupational Therapist at Mayo ClinicOccupational Therapist at Mayo Clinic