Kyle Kottas
Chula Vista,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
19
19
years of professional experience
Work History
Poker Dealer
Seven Mile Casino
06.2016 - Current
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Enforced casino rules and regulations, promoting fair play among customers.
- Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
Retail Store Owner
Mickey South
10.2015 - 07.2020
- Increased customer satisfaction by implementing innovative store layout and design.
- Expanded product offerings for enhanced customer experience by conducting thorough market research and trend analysis.
- Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins.
- Developed comprehensive marketing strategies to attract new customers and retain existing ones.
- Enhanced employee performance through the implementation of regular training programs and clear communication of expectations.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
Poker Dealer/ Prop
Viejas Casino & Resort
02.2005 - 01.2014
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Enforced casino rules and regulations, promoting fair play among customers.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
Education
Associate of Applied Science - Business
Southwestern College
Chula Vista, CA07.2003
Skills
- Strong Communication skills
- Positive Customer Experience
- Security and Asset Protection
- Equipment Proficiency
- Loss Prevention
- Operations Management
- Product Knowledge
- Friendly customer service
Timeline
Poker Dealer
Seven Mile Casino
06.2016 - Current
Retail Store Owner
Mickey South
10.2015 - 07.2020
Poker Dealer/ Prop
Viejas Casino & Resort
02.2005 - 01.2014
Associate of Applied Science - Business
Southwestern College