- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation in indoor cycling and paddleboarding
Kyle Kucharski
Laveen,AZ
Summary
Dynamic and customer-focused professional with extensive experience at Texas Roadhouse, excelling in multitasking and team training. Proven track record in enhancing guest satisfaction through exceptional service and suggestive selling techniques. Skilled in beverage preparation and maintaining compliance with health standards, fostering a welcoming atmosphere for patrons.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bartender
Texas Roadhouse
Gilbert, AZ
12.2021 - Current
- Prepared and served a variety of alcoholic and non-alcoholic beverages to patrons.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new staff on drink preparation and customer service protocols.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow for team productivity.
- Trained new staff on menu offerings and service protocols, enhancing team performance and consistency.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy in food presentation.
- Implemented upselling techniques, increasing average check totals through enhanced product knowledge.
- Resolved guest complaints promptly, maintaining positive dining experiences and fostering loyalty.
- Maintained cleanliness of dining area, adhering to health standards and promoting a welcoming atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided exceptional customer service, resolving complaints efficiently to maintain satisfaction levels.
- Monitored cash register operations, ensuring accurate transactions and balanced drawers at shift end.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Texas Roadhouse
08.2015 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
FOH Coordinator, NSO
Texas Roadhouse
10.2020 - 11.2025
- Mentored junior trainers, providing guidance on best practices for effective instruction.
- Developed and implemented training programs for new team members during grand opening events.
- Facilitated on-the-job training sessions, enhancing staff performance and operational efficiency.
- Monitored trainee progress, providing feedback to ensure adherence to company standards.
- Led team meetings to align training objectives with organizational initiatives and strategies.
- Mentored junior trainers, fostering a culture of continuous learning and professional development among staff.
- Increased trainee confidence levels by addressing questions or concerns promptly during sessions.
- Supported company growth initiatives by ensuring that all new employees received thorough orientation on company policies and procedures.
- Enhanced trainee engagement by incorporating hands-on activities and real-world examples in training sessions.
- Organized successful grand opening events by coordinating logistics and preparing staff members for their respective roles.
- Contributed significantly to the success of grand opening events by ensuring all employees were well-trained and prepared for their roles.
- Addressed diverse learning styles by utilizing multiple teaching methodologies such as presentations, role plays, and demonstrations.
- Provided ongoing support to newly trained employees, reinforcing learned concepts and offering guidance when needed.
- Assisted management in optimizing training programs for increased employee retention and job satisfaction.
- Established a comfortable yet professional learning environment, fostering open communication among trainees.
- Adapted quickly to changing business needs, modifying training content accordingly while maintaining high-quality standards.
- Provided coaching and mentoring to employees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Corporate Trainer
Texas Roadhouse
09.2017 - 11.2025
Sales and Logistics Coordinator
S&K Sales Co
Virginia Beach, VA
2012 - 09.2015
- Developed and implemented processes to streamline order fulfillment, enhancing efficiency.
- Collaborated with suppliers and vendors to negotiate contracts and improve service quality.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Call Center Representative
Teleperformance
Shreveport, LA
02.2011 - 12.2011
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high call volumes while maintaining quality service standards.
Front Desk Receptionist
Country Hearth Inn & Suites
Bossier City, LA
09.2010 - 02.2011
- Managed guest check-in and check-out processes efficiently.
- Addressed guest inquiries and resolved complaints promptly.
- Coordinated room reservations using property management software.
- Maintained accurate records of guest information and services provided.
Education
High School Diploma -
Kempsville High School
Virginia Beach, VASkills
- Strong multitasking
- Customer service
- Highly reliable
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Payment processing
- Cash register operation
- Menu memorization
- Memory retention
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Team training and development
- New hire training
- Beverage preparation
Accomplishments
Was an integral part of opening 29 new Texas Roadhouses in 23 states, more than half of those leading the FOH training team.
Certification
Have all necessary state required food handling and liquor certifications,
Interests
Timeline
Bartender
Texas Roadhouse
12.2021 - Current
FOH Coordinator, NSO
Texas Roadhouse
10.2020 - 11.2025
Corporate Trainer
Texas Roadhouse
09.2017 - 11.2025
Server
Texas Roadhouse
08.2015 - Current
Call Center Representative
Teleperformance
02.2011 - 12.2011
Front Desk Receptionist
Country Hearth Inn & Suites
09.2010 - 02.2011
Sales and Logistics Coordinator
S&K Sales Co
2012 - 09.2015
High School Diploma -
Kempsville High School