Summary
Overview
Work History
Education
Skills
Timeline
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Kyle LaRoche

Salesforce Administration
Bellingham,WA

Summary

Enthusiastic Certified Salesforce Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Salesforce Ecosystem. Currently working towards my advanced admin certification.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Account Manager - Delegated Salesforce Admin

Texas Spice Company
Austin, TX
07.2021 - 09.2022
  • Supported 16 users on a day-to-day basis, acting as the delegated Salesforce Admin for user management, custom app management, page layouts, permission set groups, and data management.
  • Participated in/Organized regular Salesforce stakeholder meetings to review business needs, processes, and technical requirements.
  • Standardized sales processes throughout the business with the Salesforce platform rather than multiple spreadsheets, paper notes, text messages.
  • Managed a book of 49 businesses on a week by week basis to maintain positive relationships and make effective financial or client-related decisions.


Retail Store Manager

Green Vision
Bellingham, WA
07.2020 - 07.2021
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Addressed attendance problem with a part time schedule structure that solved the businesses major call out issue.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Management Trainee

Sixt Rent A Car
Los Angeles, CA
08.2019 - 05.2020
  • Generated a Sales Management Trainee record of $23 additional incremental revenue per day.
  • Boosted customer satisfaction rating from a 3.9/5 to a 4.7/5 in my first month at a downtown location with the implementation of Salesforce Service Cloud.
  • Utilized Salesforce Sales Cloud for marketing campaign efforts at downtown locations.
  • Earned maximum bonus on first three rotations in management trainee program cycling through roles in the business.

Education

Bachelor of Arts - English Literature

Western Washington University
Bellingham, WA
09.2015 - 07.2019

Skills

Certified Salesforce Administrator

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Timeline

Account Manager - Delegated Salesforce Admin

Texas Spice Company
07.2021 - 09.2022

Retail Store Manager

Green Vision
07.2020 - 07.2021

Management Trainee

Sixt Rent A Car
08.2019 - 05.2020

Bachelor of Arts - English Literature

Western Washington University
09.2015 - 07.2019
Kyle LaRocheSalesforce Administration