Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Lee

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Site Operations Director

365 Data Centers
07.2021 - Current
  • Execute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs
  • Supervises all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation
  • Manages provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers
  • Oversees local installation, maintenance and repair of all network infrastructure supporting all 365 Data Center's and customer connectivity in coordination with internal IT and network personnel
  • Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of 365 Data center's periodic maintenance program and maintenance calendar
  • Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with 365 Data center's standards and industry best practices
  • Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers
  • Manage upwards of 15 individuals, observing technicians' performance, and serving as an escalation point for issues requiring escalations
  • Assist with daily operational duties including shipping and receiving and facility walkthrough
  • Evaluate scheduling to cover 24/7 operations - this includes interviewing and hiring applicants
  • Responsible for hiring, developing and directly managing a team of Data Center Operators
  • Evaluate scheduling to cover 24/7 operations. This includes interviewing and hiring applicants
  • Project manage, including plan and execution, of all internal raised floor projects including CAR planning and creation
  • Manage IT hardware installations, which includes setting up cabinets, racking equipment, and cabling devices Site Technician

Regional Manager

365 Data Centers Chicago
07.2018 - 07.2021
  • Oversee the work of data center technicians design and maintenance of data centers and remote offices multiple sites throughout Midwest
  • Prepare plans for development and installation of data center according to present and future requirements
  • Collaborate with IT and other departments to prioritize data center projects
  • Evaluate metrics results within business unit to determine if organizational objectives are being met
  • Analyze and resolve datacenter issues and needs including escalated security issues, ensuring adequate power supply, and business continuity measures as related to the datacenter
  • Able to apply innovative approaches to solving technical issues
  • Able to oversee the administration of data center infrastructure according to company and/or industry standards
  • Excellent knowledge of data center infrastructure and operating procedures

Site Manager

365 Main Chicago
03.2013 - 07.2018
  • Interviewed, hired, and trained new workers.
  • Oversaw all daily office operations and equipment maintenance.
  • Created weekly and monthly reports and presentations for management team.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Maintained records and logs of work performed and materials and equipment used.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.

Lead Technician

Equinix
10.2008 - 07.2013
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Managed daily operations of the data center, overseeing scheduling, budget tracking, and safety procedures.
  • Coordinated with vendors to ensure timely delivery of supplies and services, resulting in improved operational efficiency.
  • Conducted regular inspections of the building and grounds to identify maintenance needs and monitored and maintained all building systems.

Education

Bachelor of Science - Computer And Information Sciences

Illinois Institute of Technology
Chicago, IL
05.2007

Skills

  • Contract Administration
  • Data Management
  • Schedule Management
  • Resource Allocation
  • Revenue Generation
  • Data Analysis

Timeline

Site Operations Director

365 Data Centers
07.2021 - Current

Regional Manager

365 Data Centers Chicago
07.2018 - 07.2021

Site Manager

365 Main Chicago
03.2013 - 07.2018

Lead Technician

Equinix
10.2008 - 07.2013

Bachelor of Science - Computer And Information Sciences

Illinois Institute of Technology

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Kyle Lee