Kyle Lincoln
Jefferson ,OH
Summary
A driven team player who specializes in communication with staff and customers and is dedicated to providing professional service in any field I work in. I pride myself in being punctual and detail oriented. My biggest compliment I have ever received is that I was motivating and positive.
Overview
3
3
years of professional experience
Work History
Employment Service Representative
Ashtabula County Job & Family Services
01.2023 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
Computer Lab Assistant
Youngstown State University
01.2021 - 12.2022
- Supported all computer lab operations.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Provided instruction to all lab users on proper use of all equipment.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
Groundskeeper
Ashtabula County Technical Career Campus
05.2020 - 08.2022
- Cleared public and private areas of debris before and after events.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
Assistant Manager
Shoe Department
01.2021 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Communications
Youngstown State University
Youngstown, OH12.2022
Associate of Arts -
Lakeland Community College
Willoughby, OH12.2020
Skills
- Customer Support
- Microsoft Office
- Conflict Resolution
- Punctual
- Team Player
- Communication
Timeline
Employment Service Representative
Ashtabula County Job & Family Services
01.2023 - Current
Computer Lab Assistant
Youngstown State University
01.2021 - 12.2022
Assistant Manager
Shoe Department
01.2021 - 07.2021
Groundskeeper
Ashtabula County Technical Career Campus
05.2020 - 08.2022
Bachelor of Arts - Communications
Youngstown State University
Associate of Arts -
Lakeland Community College
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