Kyle Longo

Senior Claims Representative with 10 years of experience managing property claims stemming from large-scale catastrophic events. Brings a strong work ethic, self-motivation, and a calm, solution-focused approach to complex situations. A background in carpentry and independent adjusting provides a solid foundation in structural knowledge and accurate damage assessment.

• Skilled in field investigations, detailed damage evaluations, policy interpretation, and fair, timely claim resolution
• Known for delivering compassionate, clear support to policyholders during high-stress situations
• Ensures full compliance with industry regulations, licensing requirements, and internal procedures
• Experienced in mentoring team members and supporting onboarding and training initiatives
• Collaborates effectively across departments to improve claims workflows and overall customer experience
• Performs well under pressure in fast-paced, high-volume environments, especially during catastrophe deployments
• Frequently recognized through Kind Hearts and exemplary customer survey feedback for professionalism and empathy

• Managed and resolved claims for multiple insurance carriers, including Acuity Insurance, ensuring compliance with policy guidelines and industry regulations.
• Conducted comprehensive field inspections to assess property damage, accurately document findings, and determine appropriate claim payouts.
• Efficiently handled desk claims, reviewing documentation, processing reports, and coordinating necessary follow-up actions to ensure timely resolutions.
• Maintained and nurtured strong relationships with multiple vendors, including contractors and service providers, to facilitate smooth claims processing and repairs.
• Delivered high-quality customer service, guiding policyholders through the claims process with clarity and professionalism.
• Demonstrated strong attention to detail, problem-solving skills, and the ability to manage a diverse caseload in fast-paced environments.

• Began career as a laborer in 2003, gaining hands-on experience with a wide range of construction tasks and building a strong foundation in carpentry.
• Completed a 4-year carpentry apprenticeship through ABC of Wisconsin and MATC in 2008, with advanced training in framing, finishing, and structural carpentry.
• Proficient in reading blueprints, accurate measuring and cutting, and building to code while maintaining safety and quality standards.
• Contributed to the successful completion of numerous commercial construction projects, working as part of high-performing teams.
• Developed a keen eye for detail and a strong understanding of construction processes, which laid the groundwork for a successful career in claims adjusting.