Kyle Mardis
Ardmore,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level support position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Sever
Carrabba's Restaurant
02.2023 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Terranova's Italian Restaurant
09.2018 - 12.2022
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server/Bartender
Ruby Tuesday
02.2013 - 08.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
No Degree - Communications
University of North Alabama
Florence, AL04.2016
Skills
- Process Monitoring
- Cool Under Pressure
- Food Preparation and Safety
- Regulatory Compliance
- Relationship Building
- Item promotion
- Hospitality service expertise
- Guest Relations Management
- Point of sale operation
- Conflict and Complaint Resolution
Timeline
Sever
Carrabba's Restaurant
02.2023 - Current
Server
Terranova's Italian Restaurant
09.2018 - 12.2022
Server/Bartender
Ruby Tuesday
02.2013 - 08.2018
No Degree - Communications
University of North Alabama
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