KYLE MARTIN
ocala,Florida
Summary
Dedicated professional with strong customer service skills and proven multitasking abilities. Demonstrates effective time management to enhance productivity and meet deadlines. Committed to continuous improvement and achieving excellence in all tasks.
Overview
26
26
years of professional experience
Work History
General Manager
Martins Yamaha
Ocala, Florida
01.2022 - Current
- Oversaw daily operations of dealership and service center
- Assumed responsibility for F&I across entire business
- Managed and accomplished full scope of new unit sales initiatives.
- overseeing parts department collaborating with parts manager to ensure adequate stock and sales are achieved
- overseeing service department in collaboration with service manager to ensure timely tracking and completion of service tickets and new sales unit builds
- recording and disbursing payments for sold units
- Monitored and executed payments for flooring units to control interest levels.
Facilitated payoff of new unit orders through Yamaha Flooring, streamlining financial operations. - valuing, marketing, and managing all paperwork for trade or consignment of major units for sale
- processing payments for used units trade-ins, direct purchases, or consignment units
- Monitoring profitability of each department
- overseeing hours worked and employee schedules for entire shop
- collaborating directly with all sales representatives from parts division and new major unit brands for future sales orders and sales initiatives
- Conducted interviews to hire new employees, establishing wage structures and position requirements.
Facilitated meetings with employees to address scheduling conflicts and internal issues.
Managed employee terminations, ensuring compliance with company policies and procedures - resolved customer issues requiring escalation to higher supervisor with store
Sales Manager
Martins Yamaha
Ocala, Florida
01.2019 - 01.2022
- Oversaw all sales deals of new and used units throughout dealership.
- Responded to all online sales leads via website and Facebook Marketplace
- Oversaw all major unit inventory quantities and ordering by entering details into system and assessing pricing for incoming units, both new and used.
- managing all deal closures for figures and profitability
- calculated pricing for new and used units
- Managed advertising for new and used units across online platforms and radio commercials.
- Arranged and operated vendor display booths at outdoor events and trade shows.
Transported materials to ensure timely setup at event sites.
Managed display operations, focusing on attracting potential customers. - Monitored sales department profitability and devised weekly promotions and sales strategies
- Attended trade shows nationwide to evaluate new products and place bulk orders for unit sales and parts department
Sales Associate
Martins Yamaha
Ocala, Florida
01.2014 - 01.2019
- Assisted customers with product selections and provided knowledgeable recommendations.
- Engaged directly with each sales floor customer
- Arranged and maintained cleanliness of all new and used sales units
- Constructed and sustained MARTINSYAMAHA.COM website by organizing new and used unit inventories with relevant sales programs
- Managed new and used unit listings across Facebook Marketplace and additional sales platforms
- traveled throughout state at different intervals to collect and deliver new and used major units to inventory from direct purchases or dealer transfers from other dealers
- handled installation of new sales unit accessories for sales deals
Parts Manager
Martins Yamaha
Ocala, Florida
01.2008 - 01.2014
- Oversaw all aspects of parts counter associate position tasks alongside management duties.
- Managed, received, and organized all stocking orders and customer special orders.
- Oversees all returns, including shipping and restocking processes for those returns.
- Coordinated ordering and receiving of parts essential for all service work orders across all technicians.
- Oversaw inventory of for-sale accessories within showroom
- Managed inventory count of parts and accessories
- handled installation of new sales unit accessories for sales deals
Parts Counter Sales Person
Martins Yamaha
Ocala, Florida
01.2002 - 01.2008
- collaborated directly with customers on inquiries regarding parts sales and orders
- Cataloged, organized, and categorized entire parts inventory.
- Logged all incoming parts orders and entered data into computer system for processing
- would coordinate and at times execute installation of new components and accessories for sales units in service department
New Unit Builder
Martins Yamaha
Ocala, FL
01.2000 - 01.2002
- Assemble and set up new units for sales floor
- minor technician and maintenance support
- Assisted in all tasks associated with Parts Counter Associate role.
Trained as Parts Counter Associate to enhance operational efficiency - Orchestrated thorough cleaning of all units and store front.
Education
Higher Level of New Unit Product Knowledge
Yamaha Motor Sales Training - Gold
Online Through Yamaha Motor01.2016
New Product And Sales Tactics
Yamaha Motor Sales Training - Silver
Newnan, GA01.2015
Advanced Parts And Accessories Knowlege And Sales
Yamaha Motor Parts Training - Gold
Online Through Yamaha Motor01.2006
Parts Product Knowlege And Parts Sales Stratagies
Yamaha Motor Parts Training - Silver
Online Through Yamaha Motor01.2003
High School Diploma -
Vangaurd High School
Ocala, FL01.2002
Skills
- Mechanical knowledge of engines
- Electrical systems understanding
- Wiring diagram interpretation
- Sales expertise
- QuickBooks proficiency
- Team collaboration skills
- Readiness to learn
- Punctual
- Basic computer skills and work daily with word processing software, spreadsheet software, presentation software, email management, data entry, digital calendars
Timeline
General Manager
Martins Yamaha
01.2022 - Current
Sales Manager
Martins Yamaha
01.2019 - 01.2022
Sales Associate
Martins Yamaha
01.2014 - 01.2019
Parts Manager
Martins Yamaha
01.2008 - 01.2014
Parts Counter Sales Person
Martins Yamaha
01.2002 - 01.2008
New Unit Builder
Martins Yamaha
01.2000 - 01.2002
Higher Level of New Unit Product Knowledge
Yamaha Motor Sales Training - Gold
New Product And Sales Tactics
Yamaha Motor Sales Training - Silver
Advanced Parts And Accessories Knowlege And Sales
Yamaha Motor Parts Training - Gold
Parts Product Knowlege And Parts Sales Stratagies
Yamaha Motor Parts Training - Silver
High School Diploma -
Vangaurd High School