Hi, I’m
Kyle McCormick
Grand Blanc,MI
Summary
Highly motivated and results-driven professional with a successful track record in account management and customer service. Seeking a challenging role to leverage my strong relationship-building skills, strategic thinking, and industry knowledge for driving revenue growth and ensuring client satisfaction.
Overview
17
years of professional experience
1
Certification
Work History
Matrix Expedited Services/ Matrix Logistics
Customer and Carrier Account Manager
03.2019 - Current
Job overview
- Develop and maintain relationships with key automotive accounts, ensuring high customer satisfaction and retention
- Demonstrated ability to handle time-critical situations, prioritize tasks with precision, and meet tight deadlines in the fast-paced automotive industry.
- Conduct market research and analysis to identify potential growth opportunities and stay informed about industry trends in North America
- Extensive cross-border trade experience with automotive accounts in Mexico and Canada, showcasing in-depth customs knowledge.
- Successfully collaborated with Mexican and Canadian customs to ensure import/export compliance, minimize delays, and maintain seamless logistics.
- Proactively communicate real-time automotive updates to clients, building transparency, trust, and managing expectations effectively.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
CH Robinson
Key Carrier Account Manager
11.2011 - 05.2016
Job overview
- Proven track record of effectively managing automotive carriers, ensuring seamless transportation solutions and strong carrier relationships on key accounts.
- Develop and maintain positive relationships with automotive carriers, fostering collaboration for excellent service and long-term partnerships.
- Negotiated pricing, terms, and contracts with clients to ensure mutual satisfaction and profitability
- Collaborated with internal teams to address customer inquiries, resolve issues, and track shipment progress
- Act as primary contact for automotive carriers/customers, showing exceptional communication to coordinate shipments, track progress, and resolve issues promptly.
United States Army
Cavalry Scout (19D)
07.2006 - 11.2010
Job overview
- Served as a Cavalry Scout with 15 month combat deployment to Iraq, demonstrating strong leadership and teamwork skills in high-pressure environments
- Conducted reconnaissance missions, gathered intelligence, and maintained situational awareness to support mission objectives
- Operated and maintained various military equipment, including vehicles and weapons systems
- Demonstrated adaptability and problem-solving abilities in dynamic and unpredictable situations
- Received multiple commendations for exemplary service and dedication to duty.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Prepared mission equipment for deployment and secured vehicles prior to transport.
Education
Davison High SchoolDavison, MI
High School Diploma
06.2006
Lansing Community CollegeLansing, MI
from Fire Science
2018
University Overview
- Dean's List Spring/Fall 2018
- Completed Fire 1&2
- Completed EMT Course
Skills
- Interpersonal Skills
- Strategic planning and analysis
- Team collaboration and leadership
- Communication and presentation
- Time management and organizational skills
- Crisis Management
- Risk Assessment and Management
- Medical Terminology
Certification
Fire Fighter I and II, Hazardous Materials Operations, Vehicle Extrication, Advanced Vehicle Stabilization, Wildland Fire Fighter PACK Test
Timeline
Customer and Carrier Account Manager
Matrix Expedited Services/ Matrix Logistics
03.2019 - Current
Key Carrier Account Manager
CH Robinson
11.2011 - 05.2016
Cavalry Scout (19D)
United States Army
07.2006 - 11.2010
Davison High School
High School Diploma
Lansing Community College
from Fire Science
Fire Fighter I and II, Hazardous Materials Operations, Vehicle Extrication, Advanced Vehicle Stabilization, Wildland Fire Fighter PACK Test
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