Hi, I’m
Kyle McCormick
Grand Blanc,MI
Summary
Highly motivated and results-driven professional with a successful track record in account management and customer service. Seeking a challenging role to leverage my strong relationship-building skills, strategic thinking, and industry knowledge for driving revenue growth and ensuring client satisfaction.
Overview
17
years of professional experience
1
Certification
Work History
Matrix Expedited Services/ Matrix Logistics
Customer and Carrier Account Manager
03.2019 - Current
Job overview
- Develop and maintain relationships with key automotive accounts, ensuring high customer satisfaction and retention
- Demonstrated ability to handle time-critical situations, prioritize tasks with precision, and meet tight deadlines in the fast-paced automotive industry.
- Conduct market research and analysis to identify potential growth opportunities and stay informed about industry trends in North America
- Extensive cross-border trade experience with automotive accounts in Mexico and Canada, showcasing in-depth customs knowledge.
- Successfully collaborated with Mexican and Canadian customs to ensure import/export compliance, minimize delays, and maintain seamless logistics.
- Proactively communicate real-time automotive updates to clients, building transparency, trust, and managing expectations effectively.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
CH Robinson
Key Carrier Account Manager
11.2011 - 05.2016
Job overview
- Proven track record of effectively managing automotive carriers, ensuring seamless transportation solutions and strong carrier relationships on key accounts.
- Develop and maintain positive relationships with automotive carriers, fostering collaboration for excellent service and long-term partnerships.
- Negotiated pricing, terms, and contracts with clients to ensure mutual satisfaction and profitability
- Collaborated with internal teams to address customer inquiries, resolve issues, and track shipment progress
- Act as primary contact for automotive carriers/customers, showing exceptional communication to coordinate shipments, track progress, and resolve issues promptly.
United States Army
Cavalry Scout (19D)
07.2006 - 11.2010
Job overview
- Served as a Cavalry Scout with 15 month combat deployment to Iraq, demonstrating strong leadership and teamwork skills in high-pressure environments
- Conducted reconnaissance missions, gathered intelligence, and maintained situational awareness to support mission objectives
- Operated and maintained various military equipment, including vehicles and weapons systems
- Demonstrated adaptability and problem-solving abilities in dynamic and unpredictable situations
- Received multiple commendations for exemplary service and dedication to duty.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Prepared mission equipment for deployment and secured vehicles prior to transport.
Education
Davison High School, Davison, MI
High School Diploma
06.2006
Lansing Community College, Lansing, MI
from Fire Science
2018
University Overview
- Dean's List Spring/Fall 2018
- Completed Fire 1&2
- Completed EMT Course
Skills
- Interpersonal Skills
- Strategic planning and analysis
- Team collaboration and leadership
- Communication and presentation
- Time management and organizational skills
- Crisis Management
- Risk Assessment and Management
- Medical Terminology
Certification
Fire Fighter I and II, Hazardous Materials Operations, Vehicle Extrication, Advanced Vehicle Stabilization, Wildland Fire Fighter PACK Test
Timeline
Customer and Carrier Account Manager
Matrix Expedited Services/ Matrix Logistics
03.2019 - Current
Key Carrier Account Manager
CH Robinson
11.2011 - 05.2016
Cavalry Scout (19D)
United States Army
07.2006 - 11.2010
Davison High School
High School Diploma
Lansing Community College
from Fire Science
Fire Fighter I and II, Hazardous Materials Operations, Vehicle Extrication, Advanced Vehicle Stabilization, Wildland Fire Fighter PACK Test
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