KYLE A. MCCRA
Summary
Highly motivated professional well-versed in leading successful projects and teams, planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance. Active team leader experienced in leading teams and driving successful project outcomes. Proven track record of creating and improving processes to increase efficiency and productivity. Results-oriented individual with expertise in developing high-performing teams. Skilled in leveraging technology and data to drive innovative solutions and profitable growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Franga Management, LLC
04.2022 - Current
- Set up marketing and advertisement displays.
- Customer-interactive marketing and advertising activities.
- Provide support for customers by addressing complaints quickly and efficiently.
- Utilize strong analytical and problem-solving skills to address operational issues.
- Weekly payroll completion.
- Manage daily operations including scheduling, budgeting, ordering, ect. exhibiting excellent multitasking capabilities.
- Training future restaurant managers.
- Encourage confidence motivating employees to drive sales and deliver excellent customer service.
- Monitor team productivity and performance to support goals.
- Maintain all restaurant regulations.
- Conduct regular staff meetings to foster effective communication and performance.
- Communicate regularly with upper management ot ensure alignment of goals and objectives.
Floating Assistant Manager
Franga Management, LLC
06.2020 - 03.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Communicating with and directing staff
- Manage cash register transactions and balanced drawers at the end of each shift
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Administrative duties and financial report filing.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Promoting teamwork
- Handle food preparation such as fulfilling drink, sandwich, and retail orders.
- Interim store manager, when needed
Shift Supervisor
Franga Management, LLC
08.2016 - 06.2020
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Complied with company standards and policies, setting example for team members.
- Coached team members, delivering candid feedback on expectations and performance.
- Used company tools and resources to train employees.
Crew Member
Dunkin' Donuts
06.2009 - 08.2016
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
Education
Bachelor of Science (B.S.) in Marketing -
University of Massachusetts Dartmouth
MA, US06.2021
Skills
- Organized
- Reliable
- Detail oriented
- Flexible
- Adaptive
- Efficient
- Staff Management
- Team Leadership
- Time management
- Marketing/Advertisement Displays
- Customer-Interactive Marketing/Advertising
- Interpersonal excellence
Certification
ServSafe Certification - 2022
National Restaurant Association
Timeline
Manager
Franga Management, LLC
04.2022 - Current
Floating Assistant Manager
Franga Management, LLC
06.2020 - 03.2022
Shift Supervisor
Franga Management, LLC
08.2016 - 06.2020
Crew Member
Dunkin' Donuts
06.2009 - 08.2016
Bachelor of Science (B.S.) in Marketing -
University of Massachusetts Dartmouth