Kyle Mcfadden
Cedar Rapids
Summary
Experienced customer service professional with 9+ years of experience delivering people-centered support in fast-paced environments. Skilled in communication, problem-solving, and maintaining professionalism while handling sensitive situations. Highly organized and detail-oriented, with a strong ability to manage multiple priorities efficiently. Eager to transition into a People Operations role, bringing a commitment to employee support, process coordination, and confidentiality.
Overview
17
17
years of professional experience
Work History
Will Call Representative
Van Meter Inc.
Cedar Rapids, IA
11.2021 - Current
- Pick and prepare parts, customer pipe and wire in an efficient and accurate manner.
- Build and maintain customer relationships.
- Resolve customer complaints efficiently, improving overall service quality and retention rates.
- Collaborate with cross-functional teams to streamline communication processes and enhance operational efficiency.
Customer Service Representative
NutriSport
Cedar Rapids, IA
05.2014 - 03.2020
- Made smoothies and wraps for customers, sold supplements and merchandise.
- Trained new team members on product knowledge and customer service protocols.
- Analyzed customer feedback to drive continuous service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Vehicle Operations
United States Air Force, USAF
01.2009 - 01.2011
- Operated Military vehicles using DOT guidelines along with military etiquette.
- Inspected and maintained vehicles in operating service.
- Improved crew readiness by conducting comprehensive training sessions on vehicle operations and tactics.
- Completed rigorous training program in defensive tactics, firearms proficiency, emergency vehicle operations, and physical fitness to prepare for trooper duties.
Education
Associate of Applied Science -
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma -
Prairie High School
Cedar Rapids, IA05-2009
Skills
- Customer Service
- Trustworthiness
- Organization & Attention to Detail
- Communication
- Time Management & Multitasking
- Problem-Solving
- Computer Knowledge
- Microsoft Software
Timeline
Will Call Representative
Van Meter Inc.
11.2021 - Current
Customer Service Representative
NutriSport
05.2014 - 03.2020
Vehicle Operations
United States Air Force, USAF
01.2009 - 01.2011
Associate of Applied Science -
Kirkwood Community College
High School Diploma -
Prairie High School