Kyle Meis
Fountain Valley,CA
Summary
A proven leader and reliable multitasker with a track record of enhancing guest experiences at Red Robin through exceptional customer service and efficient POS management. Skilled in team leadership and problem-solving, consistently fostering positive environments and boosting morale. Demonstrates adaptability and a strong work ethic, prioritizing guest engagement and service excellence.
Overview
5
5
years of professional experience
Work History
Server
Red Robin
Costa Mesa, CA
04.2023 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Department Lead
Hobby Lobby
Huntington Beach, CA
10.2020 - 04.2023
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Worked the register when needed
Host/Busser
Black Angus
Fountain Valley, CA
08.2019 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Science - Business Administration
Orange Coast College
Costa Mesa, CA08.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Service prioritization
- Suggestive Selling
- Relationship Management
- Multitasking
- Reliability
- Adaptable and Flexible
- Team Leadership
- Problem-Solving
Timeline
Server
Red Robin
04.2023 - Current
Department Lead
Hobby Lobby
10.2020 - 04.2023
Host/Busser
Black Angus
08.2019 - 03.2020
Associate of Science - Business Administration
Orange Coast College