Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
background-images

Kyle Morgan

York,PA

Summary

Results-oriented management professional prepared for leadership in retail operations. Proven track record of enhancing store performance and customer satisfaction. Known for collaborative spirit and adaptability, ensuring seamless operations and team success. Expertise in inventory control and staff development.

Overview

7
7
years of professional experience

Work History

Senior Store Manager & New Hire Trainer

Mattress Firm
08.2022 - Current
  • Responsible for Multi-Unit Management, typically overseeing two locations.
  • Highest Conversions Store in 2024. Hanover 80.6% with a district average of 53.8%
  • Top performing operations manager in the Harrisburg District.
  • Developed a sales associate into a top performing Senior Store Manager.
  • New Hires Average 300K in finalized sales, in six months, with a 275K company goal.
  • Average of 2.7 Paycycles before associates earn commissions checks.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Facilitated Company Mandated Training.

Wireless Expert

The Wireless Experience
08.2022 - 02.2023
  • Offered product and service consultations and employed upselling techniques.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to provide customers with accurate information.

Outside Sales Professional

Vision Solar
03.2021 - 01.2022
  • Met with qualifying homeowners, presented benefits of solar energy and closed deals in home.
  • Over $2.7 Million in Gross Sales.
  • Average closed deal size of more than $40,000.

Sales Associate

Mattress Warehouse
08.2020 - 02.2021
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.

Branch Manager

Vector Marketing
08.2018 - 08.2020
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.

Education

Associate's Degree - Business Administration

Lehigh Carbon Community College
Schnecksville, PA
05.2024

High School Diploma - undefined

Parkland High School
Allentown, PA
05.2018

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
02-2027

Skills

  • Relationship Selling

  • Inventory Control Procedures

  • Sales Development

  • Negotiations

  • Same Day Closes

  • High Ticket Sales

  • Pipeline Management

  • CRM Management

  • Health and safety

  • Merchandise planning

  • Operational efficiency

  • Staff management

LANGUAGES

English

Timeline

Senior Store Manager & New Hire Trainer

Mattress Firm
08.2022 - Current

Wireless Expert

The Wireless Experience
08.2022 - 02.2023

Outside Sales Professional

Vision Solar
03.2021 - 01.2022

Sales Associate

Mattress Warehouse
08.2020 - 02.2021

Branch Manager

Vector Marketing
08.2018 - 08.2020

High School Diploma - undefined

Parkland High School

Associate's Degree - Business Administration

Lehigh Carbon Community College

Bachelor of Science - Business Administration

Southern New Hampshire University

Similar Profiles

CREATE PROFILE