Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Murphy

Stoneham,MA

Summary

Results-driven professional with extensive experience at Saia LTL Freight as a Sr. OS&D Investigator. Proven expertise in detailed report writing and investigation management, complemented by strong critical thinking skills. demonstrating ethical diligence and a commitment to quality service.

Overview

12
12
years of professional experience

Work History

Sr. OS&D Investigator

Saia LTL Freight
04.2024 - Current
  • Maintain a professional tone.
  • Handled OS&D Duties for the NWB Region
  • Trained and collaborated with multiple different people in different positions across the NWB region in order to locate missing freight
  • Travelling is a non issue
  • Training and getting along with people who are older or younger than me is a non issue.

OS&D Specialist

Saia LTL Freight
09.2022 - 04.2024
  • Followed all company policies and procedures to deliver quality work.
  • Handled OS&D duties for NBN

Appointment Clerk

Saia LTL Freight
02.2021 - 09.2022
  • Provided accurate information and answered any questions regarding services or products.
  • Set appointments with customers based on individual convenience.
  • Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.

US Marine Corps

United States Marine Corps
01.2016 - 01.2022

- Team Leader

- Critical thinking skills

- Works well with others

- Deployed for 1 year overseas

- Achieved the rank of E3

Grocery Clerk

Market Basket
05.2013 - 06.2018
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • 5 years of customer service experience.

Education

High School Diploma -

Stoneham High School
Stoneham, MA
05-2014

Skills

  • Detailed report writing
  • Due diligence
  • Ethical and honest
  • Critical thinking skills
  • Investigation management
  • Data review

Timeline

Sr. OS&D Investigator

Saia LTL Freight
04.2024 - Current

OS&D Specialist

Saia LTL Freight
09.2022 - 04.2024

Appointment Clerk

Saia LTL Freight
02.2021 - 09.2022

US Marine Corps

United States Marine Corps
01.2016 - 01.2022

Grocery Clerk

Market Basket
05.2013 - 06.2018

High School Diploma -

Stoneham High School