Kyle Orr
Kimbolton,OH
Summary
Dynamic professional with a proven track record in customer service and team leadership at Muskingum Watershed Conservancy District. Recognized for enhancing operational efficiency and accuracy in cash handling, while fostering a collaborative work environment. Adept at decision-making and mentoring, driving team performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Muskingum Watershed Conservancy District
Senecaville, OH
04.2021 - Current
- Assisted with daily operational tasks to ensure smooth store operations.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain efficient inventory management practices.
- Supported training initiatives for new staff, promoting adherence to company protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Construction Helper
Campbell Construction
Wooster, OH
04.2018 - 04.2021
- Operated hand and power tools to perform construction tasks efficiently and accurately.
- Supported skilled tradespeople by preparing materials and tools for various construction activities.
- Participated in on-site training sessions to improve skills and knowledge of construction practices.
- Maintained safe working environments through proper storage of tools, materials, and equipment.
- Performed manual labor and random jobs to help teams accomplish goals.
- Prepared construction materials to build structures and fill gaps.
- Shoveled cement and other materials into portable cement mixers to mix, pour and spread concrete on surfaces.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded building materials used for construction.
- Dug trenches and backfilled holes to compact earth to prepare for construction.
- Measured, marked and recorded openings and distances to lay out construction work areas.
Crew Leader
Filtrex, Inc.
Dover, OH
10.2012 - 05.2018
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained new crew members on operational procedures and best practices for efficiency.
- Streamlined workflow processes, enhancing productivity and minimizing downtime across shifts.
- Conducted regular performance evaluations, providing feedback and mentorship to team members.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials onto trucks and trailers.
- Operated forklifts and boom lifts to complete various tasks.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Fishing Guide
Dave Duncan and Sons
Quinhagak, AK
06.2007 - 10.2012
- Guided fishing expeditions, ensuring safety and customer satisfaction through thorough preparation and equipment checks.
- Developed customized fishing plans based on client preferences and environmental conditions, enhancing overall experience.
- Educated clients on local fishing techniques and regulations, promoting responsible angling practices.
- Maintained fishing gear and vessels, troubleshooting issues to ensure optimal performance during excursions.
- Mentored junior guides in best practices for customer interaction and technical skills to improve team performance.
- Educated clients on local fish species, habitats, and techniques for successful catches, leading to an enriching experience.
Education
High School Diploma -
Waynedale
Apple Creek, OHSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Muskingum Watershed Conservancy District
04.2021 - Current
Construction Helper
Campbell Construction
04.2018 - 04.2021
Crew Leader
Filtrex, Inc.
10.2012 - 05.2018
Fishing Guide
Dave Duncan and Sons
06.2007 - 10.2012
High School Diploma -
Waynedale